A Scam Email That Looks Perfect

shoesnbags · ‎03-10-2010

Just wanted to share this because it's the first time I've received a scam email that looks perfect in every way. No misspellings or grammatical errors and it's addressed to my husband's first name which is on the account. Best of all when I hover my cursor over the emaill address at the top, there's no long string of letters and numbers. It says attdotcom, just as it should.

It asks for an additional $2.12 payment on our bill this month, but we have autopay ha ha. I went to the AT&T website and it showed that we have no balance, and I then spoke to customer service to verify. He said that we have $0 due and no email went out from AT&T. So evidently someone has perfected a perfect scam email. And that baby was just full of live links to click on to pay your balance, contact customer service, go to their website, etc. Scary!

"Breathe in, breathe out, move on." Jimmy Buffett

on the bay · ‎03-09-2010

That is scary. I just don't even click on any links from an email or text even if it is from a business I know. I then go to their site and sign in and see whatever needs to be done.

The doctors here do use texts to confirm appts and I do use those.

I think Walmart does to.

Jeez scammers are getting too good!

Thanks for that reminder to be very careful @shoesnbags!

"If you walk the footsteps of a stranger, you'll learn things you never knew. Can you sing with all the voices of the mountains? can you paint with all the colors of the wind?"

Mindy D · ‎05-23-2010

@shoesnbags wrote:
Just wanted to share this because it's the first time I've received a scam email that looks perfect in every way. No misspellings or grammatical errors and it's addressed to my husband's first name which is on the account. Best of all when I hover my cursor over the emaill address at the top, there's no long string of letters and numbers. It says AT&T.com, just as it should.

It asks for an additional $2.12 payment on our bill this month, but we have autopay ha ha. I went to the AT&T website and it showed that we have no balance, and I then spoke to customer service to verify. He said that we have $0 due and no email went out from AT&T. So evidently someone has perfected a perfect scam email. And that baby was just full of live links to click on to pay your balance, contact customer service, go to their website, etc. Scary!

@shoesnbags @I have received an AT&T email saying I owe $3.00 last month, after I paid what my bill said. Same as you, no errors, my name on email and my email address when I hover over the top. I called and was told I don't owe more and that the email was an error. Last week I received a new one saying I owe $6.00 after I paid the amounts due on all my AT&T accounts. I have not called about the latest one yet. I never clicked on anything in these emails. I just called billing. These might be billing errors. The CS agent did not say it was a scam. This time I'm going to get a supervisor involved. I also received an email saying that I should set up a recovery phone number to be called for my email account. A year ago, I worked with a supervisor to do this ( there's more to this story).

shoesnbags · ‎03-10-2010

@Mindy D

Hmm, that does sound like the same thing. At first my customer service person said that it could be a problem with their autobilling but then he checked and said that no emails had gone out to me. And that's when he said it must be a scam. Very strange, huh.

"Breathe in, breathe out, move on." Jimmy Buffett

on the bay · ‎03-09-2010

This brings up another problem that you all have mentioned here.

When you get a bill by regular mail or online showing you owe but you think that it must be wrong, I've found it is always worth it to call because I've had this happen and been told I owe nothing. The explanation is the billing has not caught up with what is current or in medical or other, they have not billed to both insurances if you have 2, or maybe not at all. Still the bill might be wrong.

Anyway, I've learned not to trust any bills or emails without checking by calling the company myself pretty much most of the time.

"If you walk the footsteps of a stranger, you'll learn things you never knew. Can you sing with all the voices of the mountains? can you paint with all the colors of the wind?"