Beauty

[wingnut]

On 9/17/2014 FunMom said: I have been a loyal QVC customer since I returned from service in Germany in 2001. I love the hosts and the product selections. The only thing that is bringing QVC down is its customer service. The last straw for me was when I ordered the Wen TSV at the end of August. I ordered the tea tree oil in addition to the TSV the same day because it was recommended that you use them both. I received my two scents of the tsv but the oil edd was September 8. The eigth came and went. I called customer service and they told me that my order had not shipped. I was told it was an oversight at the warehouse and they would ship it out immediately. I called two days later because my shipping status had not changed and I was told by customer service that I should have it by the 15th and to please be patient. I was not upset at this point just frustrated because I wanted to use the WEN products together to see if they would work for me. Today, the 17th I called again and they apologized for the absence of my merchandise and then informed me that it was sold out and I could go on waitlist!?! I took a deep breath and asked if I would be able to return my other items after 30 days if the wen system did not work for me. I was told no that I only had 30 days from when I received the original items to return them. I did everything correct, I believe, on my end but the fact that I have been a lucrative loyal customer of QVC means nothing. There have been other problems with customer service but now I am fed up. I really needed to vent because even though I am just a single customer and QVC couldn't care less, I wanted to make my experience known.

Copy this to the QVC Facebook page. The "QVC Social Team" will contact you.

[FunMom]

Thank you all for your wonderful and useful suggestions. A sweet lady named Beth from QVC has contacted me and finally made this situation right. I still have to wait a while for my oil but I'm cool with that.

[WenGirl42]

On 9/17/2014 FunMom said: Thank you all for your wonderful and useful suggestions. A sweet lady named Beth from QVC has contacted me and finally made this situation right. I still have to wait a while for my oil but I'm cool with that.

That's great! I'm so glad Sorry it took so much aggravation though...

[HappyDaze]

On 9/17/2014 wingnut09 said:

On 9/17/2014 FunMom said: I have been a loyal QVC customer since I returned from service in Germany in 2001. I love the hosts and the product selections. The only thing that is bringing QVC down is its customer service. The last straw for me was when I ordered the Wen TSV at the end of August. I ordered the tea tree oil in addition to the TSV the same day because it was recommended that you use them both. I received my two scents of the tsv but the oil edd was September 8. The eigth came and went. I called customer service and they told me that my order had not shipped. I was told it was an oversight at the warehouse and they would ship it out immediately. I called two days later because my shipping status had not changed and I was told by customer service that I should have it by the 15th and to please be patient. I was not upset at this point just frustrated because I wanted to use the WEN products together to see if they would work for me. Today, the 17th I called again and they apologized for the absence of my merchandise and then informed me that it was sold out and I could go on waitlist!?! I took a deep breath and asked if I would be able to return my other items after 30 days if the wen system did not work for me. I was told no that I only had 30 days from when I received the original items to return them. I did everything correct, I believe, on my end but the fact that I have been a lucrative loyal customer of QVC means nothing. There have been other problems with customer service but now I am fed up. I really needed to vent because even though I am just a single customer and QVC couldn't care less, I wanted to make my experience known.

Copy this to the QVC Facebook page. The "QVC Social Team" will contact you.

Any other way to have someone help you besides posting on FB (I am not on Facebook)? Besides contacting Customer service which didn't help?

[vermint]

I understand your frustration! I went on waitlist for the 4 oz. TT oil (my own fault, I doofed around til it was gone)...anyway, I was fine with that, like I said, my fault, I'll just wait and see. Well, a WEEK ago, my order went from Waitlist to In Process---where it has stayed! It shows still on Waitlist if you go to the item #.

Just to get my hands on the oil, even though it was just the 1 oz. size, I ordered the TT set with 16 oz. CC, RTM & Oil (I've used TT CC before and know it works for me).

So...will you & I ever get our TT oil? Stay tuned, folks, for the next episode in the never-ending drama of "As The WEN Turns"!!!!!

[ChynnaBlue]

On 9/17/2014 HappyDaze said:

On 9/17/2014 wingnut09 said:

On 9/17/2014 FunMom said: I have been a loyal QVC customer since I returned from service in Germany in 2001. I love the hosts and the product selections. The only thing that is bringing QVC down is its customer service. The last straw for me was when I ordered the Wen TSV at the end of August. I ordered the tea tree oil in addition to the TSV the same day because it was recommended that you use them both. I received my two scents of the tsv but the oil edd was September 8. The eigth came and went. I called customer service and they told me that my order had not shipped. I was told it was an oversight at the warehouse and they would ship it out immediately. I called two days later because my shipping status had not changed and I was told by customer service that I should have it by the 15th and to please be patient. I was not upset at this point just frustrated because I wanted to use the WEN products together to see if they would work for me. Today, the 17th I called again and they apologized for the absence of my merchandise and then informed me that it was sold out and I could go on waitlist!?! I took a deep breath and asked if I would be able to return my other items after 30 days if the wen system did not work for me. I was told no that I only had 30 days from when I received the original items to return them. I did everything correct, I believe, on my end but the fact that I have been a lucrative loyal customer of QVC means nothing. There have been other problems with customer service but now I am fed up. I really needed to vent because even though I am just a single customer and QVC couldn't care less, I wanted to make my experience known.

Copy this to the QVC Facebook page. The "QVC Social Team" will contact you.

Any other way to have someone help you besides posting on FB (I am not on Facebook)? Besides contacting Customer service which didn't help?

Twitter. Or YouTube.

But seriously, social media has become a very good way to get issues resolved because it's public exposure and a potential PR nightmare when someone lays out a case on social media where everyone can see it. ESPECIALLY on Twitter, because the brand can delete things from its Facebook page, but cannot delete from Twitter.

"I'm not on Facebook" doesn't mean much because anyone can choose to be on Facebook and it's free. You can choose to restrict all your content or never post anything other than customer service issues, even. You can choose never to accept a friend request on Facebook or interact with anyone you don't want to interact with. You could potentially start a Facebook account solely for the purpose of interacting with brands like QVC on Facebook. You could create a profile to handle an issue and then never, ever touch the profile again or even delete it. You are limiting your own choices when you say "I'm not on Facebook," and that's too bad because social media can be a great tool to get things resolved.

[77yangya]

I guess that was too long. I could not understand what did edd mean?

[vermint]

On 9/18/2014 sjk73 said:

I guess that was too long. I could not understand what did edd mean?

edd is Estimated Date of Delivery.

[HappyDaze]

On 9/18/2014 ChynnaBlue said:

On 9/17/2014 HappyDaze said:

On 9/17/2014 wingnut09 said:

On 9/17/2014 FunMom said: I have been a loyal QVC customer since I returned from service in Germany in 2001. I love the hosts and the product selections. The only thing that is bringing QVC down is its customer service. The last straw for me was when I ordered the Wen TSV at the end of August. I ordered the tea tree oil in addition to the TSV the same day because it was recommended that you use them both. I received my two scents of the tsv but the oil edd was September 8. The eigth came and went. I called customer service and they told me that my order had not shipped. I was told it was an oversight at the warehouse and they would ship it out immediately. I called two days later because my shipping status had not changed and I was told by customer service that I should have it by the 15th and to please be patient. I was not upset at this point just frustrated because I wanted to use the WEN products together to see if they would work for me. Today, the 17th I called again and they apologized for the absence of my merchandise and then informed me that it was sold out and I could go on waitlist!?! I took a deep breath and asked if I would be able to return my other items after 30 days if the wen system did not work for me. I was told no that I only had 30 days from when I received the original items to return them. I did everything correct, I believe, on my end but the fact that I have been a lucrative loyal customer of QVC means nothing. There have been other problems with customer service but now I am fed up. I really needed to vent because even though I am just a single customer and QVC couldn't care less, I wanted to make my experience known.

Copy this to the QVC Facebook page. The "QVC Social Team" will contact you.

Any other way to have someone help you besides posting on FB (I am not on Facebook)? Besides contacting Customer service which didn't help?

Twitter. Or YouTube.

But seriously, social media has become a very good way to get issues resolved because it's public exposure and a potential PR nightmare when someone lays out a case on social media where everyone can see it. ESPECIALLY on Twitter, because the brand can delete things from its Facebook page, but cannot delete from Twitter.

"I'm not on Facebook" doesn't mean much because anyone can choose to be on Facebook and it's free. You can choose to restrict all your content or never post anything other than customer service issues, even. You can choose never to accept a friend request on Facebook or interact with anyone you don't want to interact with. You could potentially start a Facebook account solely for the purpose of interacting with brands like QVC on Facebook. You could create a profile to handle an issue and then never, ever touch the profile again or even delete it. You are limiting your own choices when you say "I'm not on Facebook," and that's too bad because social media can be a great tool to get things resolved.

Yeah, the point being MY choice. And my choice is not to be on social media. I understand how it all works too- I know what I can and can't do since I did use to have a FB page. I understand the ramifications of not belonging to social media platforms but I also fully understand the ramifications of being ON social media. The latter of which is more important to me.

There are reasons I CHOOSE not to be on social media which I choose not to discuss here nor do I feel I owe anyone an explanation for my CHOICES. It was a simple question, ChynnaBlue, and I certainly don't need a lecture or have a finger wagged at for me for my choice not be on social media.

ETA: I just wanted to say too that I don't really like the idea of having to "publicly shame" a company into giving me the best service possible. They should be offering all customers the same service regardless if I call them or post on their FB page or email them. If I can only get a company to fix my issues in which they messed up by shaming them on a public forum or platform, maybe I really need to re-think who I shop with.