I have ordered Sisley from Costco online and had no problem. They probably had the mascara stored too long. Sometimes they store it in an unheated, freezing warehouse!! That has even happened when I ordered from Neiman and Nordie mascara. It has happened only twice, but it is a real inconvenience. Maybe try ONE more time.? Sorry
“sometimes you have to bite your upper lip and put sunglasses on”….Bob Dylan