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Esteemed Contributor
Posts: 5,657
Registered: ‎10-01-2010

The Londontown 4 piece nail set arrived

It arrived with one bottle broken.  The minute I opened the bag they came in I could smell polish.  Nothing looked broken and no visible leakage but when I went to open a bottle the top was broken and the polish was hard. Someone had put the top back on the broken bottle. The other three are fine. Disappointed. I like the 3 that are left. I'm not sending back. But I will call CS and complain. If you ordered I hope yours arrived complete.

Trees are the lungs of the Earth
Respected Contributor
Posts: 3,334
Registered: ‎04-04-2020

Re: The Londontown 4 piece nail set arrived

 

Sorry that happened and I would think CS would refund your money and/or send you a complete replacement pack.. Cat Wink

 

 

Respected Contributor
Posts: 4,922
Registered: ‎09-04-2010

Re: The Londontown 4 piece nail set arrived

If something is broken like glass they don't normally want it back. I would call CS and they should give you a partial credit. 

Respected Contributor
Posts: 2,586
Registered: ‎03-10-2010

Re: The Londontown 4 piece nail set arrived

Mine will be here Wednesday.

Trusted Contributor
Posts: 1,184
Registered: ‎04-04-2014

Re: The Londontown 4 piece nail set arrived

Hi, @MoJoV !  Mine arrived today, too, but in a box with a MarlaWynne top.  All in good condition.  Three of the colors I already have but am down to half a bottle on those.  I really wanted the pink nail veil, even though I've preferred the nail concealers in the past.  Can wait to try it!

 

I love the brushes on these; they make it so easy to do my nails, even with my non-dominant left hand.

 

i hope you are able to get a price adjustment for the broken bottle.  HSN is usually good about that sort of thing.

Respected Contributor
Posts: 3,341
Registered: ‎12-14-2018

Re: The Londontown 4 piece nail set arrived

@MoJoV   Oh no ~ that sounds like a mess. I love the Londontown sets and never had a problem.

Regular Contributor
Posts: 231
Registered: ‎02-13-2024

Re: The Londontown 4 piece nail set arrived

I received mine today, nothing was broken. I hope CS can help you. 

Super Contributor
Posts: 436
Registered: ‎04-19-2022

Re: The Londontown 4 piece nail set arrived

I'm waiting for mine to be delivered... hopefully, they will all be fine. As the others have mentioned please do call CS as I'm sure they will make it right.
Valued Contributor
Posts: 941
Registered: ‎01-24-2015

Re: The Londontown 4 piece nail set arrived

@MoJoV definitely call CS. I had a skinn shipment with one leaky bottle and about 1/4 leaked out in transit. CS sent a free replacement, told me I could use the products in the meantime, but they did ask me to return the products (free) once the replacement arrived.
Super Contributor
Posts: 283
Registered: ‎10-17-2018

Re: The Londontown 4 piece nail set arrived

Favorite nall polish ever!

 

This lasts a whole week without chipping!