On 3/16/2015 myshell624 said: On 3/16/2015 mochachino said: On 3/16/2015 myshell624 said: On 3/16/2015 mochachino said: I can't believe some of you are going so bonkers and calling demanding refunds and answers from Dimitri on these products. These sealed products don't go bad! It's not like they are going to hurt you if they weren't made yesterday.
If you shop in any online store, you have no idea of where they store their products in a warehouse, how long they have been sitting there, nothing. Even in retail stores, when you go to the cosmetic counter and see dozens of bottles of skincare on the shelves, do you have any idea of when they stocked those products there, or even go to great lengths to find out?
I just don't get it. The prices at HL were fabulous and everyone who got them has been excited about that but now all of a sudden this post is riling things up and demanding answers from Dimitri. Well, you got your refund so now I guess you can throw away your products, and others can call CS and demand refunds, but still use the products for free. Then eventually HL won't offer any more sales to the rest of us. Please don't buy Mally, Tarte, LG or any other brands they have sales on because those might be "too old" too.
Geez!
I don't think anyone demanded a refund. I know I didn't. I'm not putting products on my skin that are beyond what the manufacturer suggests for shelf life. There is a reason they tell us the shelf life. I'm very pleased with everything else I ordered and told Hautelook so. I think it's wrong to put others down for being concerned about this. We are ALL entitled to our opinions.
me too. and yes, so far many on this thread called HL and got refunds after complaining about old products. So you didn't use the word "demand" but other than complaining to CS, what else did you want? You wanted a refund. I bet any money many of the same complainers who got refunds will now take those products to ebay and sell them.
My point is, the site said NO returns to either HL or the Rack so you should know that means buyer beware and yes, that many of these products are older stock, that's why they are so cheap. But then to call CS and say you think they are old, but really have no evidence of that, just means to me that people want something for nothing.
And putting skincare from a sealed container on your skin doesn't mean anything. It doesn't have mold or mildew, it just didn't get freshly poured.
I really don't get why you're so upset. All I stated in my email to Hautelook was that I was concerned about when the Chin up duo was manufactured. My containers look different and the ingredients are different from the current Chin Ups that Skinn sells. I didn't ask for a refund. I expected them to reassure me they were fine and give me an estimated manufacturing date. Or they could have said sorry all sales are final and we don't know when they were made. It was their decision to refund me. I knew all sales were final when I ordered. Bottom line is its business and nothing more. Definitely nothing to get upset over.
For those of you that what to know how old these items all...just look @the code...13, means 2013, 14, 2014 etc, with the month & day making up the rest of the code.
Since most of us use up these items in months NOT years I don't think it's an issue for most.
While I'm Not thrilled that these are almost 1- 1 1/2 years old from the manufacturing date, I think that most of us would have like to have known that before hand, so that WE could have made the decision to purchase "older" items, NOT the company doing it for us.
That said...if you have any concerns, you can refrigerate anything within the 2 year date & also remember that the best buy date, doesn't necessarily mean that it's bad...just that you'll get the best results during the (2) year time.
Hope that helps.
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