Return makeup policy

Imaoldhippie · ‎06-10-2015

I looked for a "return makeup policy" but did not find any. Before I order a foundation I would like to know what the Q's return policy for makeup is. Does anyone know or should I call customer service? Thanks

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Diva on The Q · ‎03-28-2016

I don't think there's a return policy for makeup products alone. If you're not satisfied with your order for any reason, simply return it.

NicksmomESQ · ‎08-19-2014

@Imaoldhippie The return policy for makeup is the same 30 days as any other item QVC sells.

SunnysMom · ‎03-12-2010

One of the hosts said the policy was like food. No need to return just let them know. Or fill out the return information on line.. . .I always returned mine but you do get hit with the return shipping.

Lipstickdiva · ‎03-10-2010

Saturday when hosting the IT Cosmetics show, Carolyn Gracie specifically said you do not need to return used make-up/skincare if you aren't satisfied. You just call and they will refund your money.

I wonder if that is correct or not. I cannot even imagine the number of dishonest people that will claim they didn't like something and get it for free. And people complain about Q's prices going up.

rms1954 · ‎06-06-2019

@Lipstickdiva wrote:
Saturday when hosting the IT Cosmetics show, Carolyn Gracie specifically said you do not need to return used make-up/skincare if you aren't satisfied. You just call and they will refund your money.

I wonder if that is correct or not. I cannot even imagine the number of dishonest people that will claim they didn't like something and get it for free. And people complain about Q's prices going up.

I've always returned mine. I don't know about just calling for a refund and being told not to return. I guess if that's true and you do it too many times they'd catch on and eventually you'd get a letter.

wishmoon · ‎08-14-2013

@Lipstickdiva wrote:
Saturday when hosting the IT Cosmetics show, Carolyn Gracie specifically said you do not need to return used make-up/skincare if you aren't satisfied. You just call and they will refund your money.

I wonder if that is correct or not. I cannot even imagine the number of dishonest people that will claim they didn't like something and get it for free. And people complain about Q's prices going up.

I have to believe she misspoke because, as you said, there are so many dishonest ppl out there who would abuse this. Geez, I feel awful saying that, but believe it's so.

SilleeMee · ‎05-22-2016

I'm certain that the Q will axe you from buying their products if they feel you have repeatedly abused their return policy. Why even think about that if you want to remain a customer here?? You'd only be hurting yourself. But I guess some people just don't care.

RainyDayGal · ‎03-09-2010

It is the same as every product they sell (unless certain "as is" or clearance items marked non-returnable). You also have the option of exchanging it within 30 days at no cost for return shipping.