Re: Return Policy

shill718 · ‎02-20-2015

I just found out about the new return policy too. I sent back 2 Susan Graver items only to be refunded $1.05 each! The items were on easy pay and I should have received $5 each. So sad that a company as big as the Q will do this to their customers when there are other companies who will ship and accept returns for free. Rest assured that unless I know that the item will fit and/or I will love it, I will not be buying from QVC anymore and I have been a customer since 1995. Your loss, QVC!!!

MalteseMomma · ‎03-09-2010

@vermint wrote:
JeanLouiseFinch is absolutely correct....it was announced, it was all over the website for weeks before it happened, and emails were sent out (though everyone may not have received those).

I never heard it!!! Where was it posted on the website ? And they should have sent customers an e-mail. They send them for everything else. Same with those D*m automatic easy pays on your Q card! I didn't know untill I got mybill

Actually today was the first time I heard them say $ 8:00 just to try it on at home (good host).If it would have been said that way a long time ago ,maybe I wouldn't have done as much shopping..............lol $8:00 just to try on something.......lol

(p.s... that was not including the shipping)

Rita Ribs · ‎04-07-2016

I went to order some shoes they had on TV tonight and thought maybe I should look at some other stuff to orer while I was online. And checking the reviews, I realized several notations about their "new" return policy. Since I do not order a lot, just from time to time, I did not know that things had changed. I have rarely had to return items to QVC, but it has happened that some products just not not live up to expectations or broke after receipt. I never had a problem with monies being refunded. Reading all of this, I have decided I do not wish to order either pair of shoes I was considering. One of the reasons I didn't mind ordering items, was if I wasn't happy with them, I always knew I could get my money back. Not because I changed my mind, but because it wasn't what it was supposed to be! I am not willing to hand over good money for iffy return policies! So sorry QVC, love you, but you are more like a "BAD BOYFRIEND" taking my money and leaving me with nothing to show for it! Just can't afford to risk my hard earned money for jump through hoops return policies! Bu-BYE!

doglover3 · ‎03-10-2010

@Puggirl wrote:
Do not use QVC'S return label. Take it to the post office yourself, you will pay less to ship it back. I've learned the hard way.

This is what I too do. I bought a ring that was too small. I wear a size 5 but in summer need a 5 1/2 so had to get a 6. I couldn't even get it on, must have been sized wrong so. I took it to the post office and paid $4.74 to have it sent back, also got a receipt and had it insured for what I paid for it.

SahmIam · ‎04-16-2010

THis policy is why I won't buy anything from QVC unless I know, for a FACT, I am keeping it. This means NOTHING new in my world will come from QVC: not a product for my house, body, face, yard, nothing. It's not worth it.

The BIG issue is fit... shoes and clothing do NOT run the same between vendors; not between styles from the same vendor. I'd love to order the Issac TSV but don't know the size to order and I'm NOT paying $10 or so just to try on a pair of shoes!!

So, I shop elsewhere in those circumstances.

Now, items that are a constant "Ooo, this works" are the ones I wait and watch for with specials, no shipping, etc. That's the beauty of it today; we have so many places to shop and the consumer has the power; don't give it up, lol.