Beauty

[JeanLouiseFinch]

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@Katcat1 wrote:

When QVC changed the shipping charges (lowered them) they also changed the policy of returning your shipping fee (they keep it).  QVC made a smart move to make more money so if you think you are getting a deal with lower shipping rates, think again.  They really need to give you your original shipping fee back if you return something.  Think about it, they charge shipping on each and every item.

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@Katcat1- how is it right or fair for QVC to charge lower shipping charges and still be obligated to return the original shipping?  

[PamfromCT]

Sorry for your bad experience.  Yes, it's true this new return policy was announced a while ago, I can understand why someone who doesn't order very much might have forgotten about it.  I feel badly for you.  Many times it's not the actual dollar amount lost that is the most upsetting.  The feeling of being "taken" for me is often the worst.  this new policy has seriously impacted my shopping on many items.  Just a silly waste of money to try an item I'm not sure I like.  I can shop other sites (free shipping) or drive to the mall.  I also have an Ulta and Sephora store nearby.  Sure you will doing the same.

[SurferWife]

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@Katcat1 wrote:

When QVC changed the shipping charges (lowered them) they also changed the policy of returning your shipping fee (they keep it).  QVC made a smart move to make more money so if you think you are getting a deal with lower shipping rates, think again.  They really need to give you your original shipping fee back if you return something.  Think about it, they charge shipping on each and every item.

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In all honesty, living in Hawaii, the decreased shipping charges don't affect me, so I didn't read the new policy in detail...it's funny, though...the new SHIPPING rates don't affect me, but the return policy does.  Oh well, it's water under the bridge.  Now I do know and won't buy any more products if I'm on the fence about them.

[beauty0125]

They better change the return policy or many will not buy so much. Informed or not it is obsurd to deduct all of the charges. There are many things that are hard to buy because  it is on TV and so many things  don't fit or do not do what they said it would do. Change the turn policy!

[milly1]

That's why I shop with Amazon frequently.  Recently ordered a product that I didn't like.  They sent UPS to pick it up and refunded my account once the package was picked up.  NO cost or inconvenience to me.  

[KathyPet]

The new policy went into effect in mid-Feb.  Since thenmy QVC purchases have been cut from about 1 a week to 2 items in the last 3 months.  my main purchases were clothing items and I can buy from other on line sources and get better quality and free shipping.  Bye Bye QVC.

[kcladyz]

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@Surfer Wife wrote:

WOW!  Did I learn a lesson today!  I rarely (maybe once a year or less) return QVC items for a "full" refund, so I didn't realize just how badly the customer gets taken advantage of with a return until today.  I recently ordered a beauty product that was $38.12, which I thought was a good value.  With shipping ($10.47 because I live in Hawaii) and taxes ($2.19), my order total came to $50.78.  When it arrived I used it for about 3 weeks and didn't like it, so as I have done in years past, I returned it using the standard $6.95 pre-printed label.  As in years past I assumed (there I go assuming), that I would get a refund of $43.83 ($50.78-$6.95).  Well, to my surpise I only received a refund of $33.36 ($4.76 less than the original cost of the item). When I called to question it I was informed I had to pay the original shipping of $10.47, plus the return shipping of $6.95.  Lovely...I paid $17.42 to try a product for 3 weeks and return it.  From now on when I hear a host say a single word about QVCs wonderful return policy, "so if you're on the fence, just try it", I'll glady JUST SAY NO!  I don't want to rent a beauty product for 3 weeks, then get a 66% refund.  I can promise you, this won't happen a second time.

Pitiful...QVC...absolutely pitiful.

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I see things from both sides

How fair is it to use a product up for 3 weeks then return it when you know it can not be resold?  if you kept a product that long before returning you really need to pay for the portioun you used up.  If its makeup or a hair/bath product  it probably can not be resold if 3 weeks of product is used up. When you do that  the vendor and qvc looses money. They probably have to toss out the product  but then again if you rairely do a return  and if they do not explain this policy in advance i can understand exactly how you feel.  I only return beauty items if I only used it once or never used it ( just opened but not used)  and I got a letter from QVC telling me I return too often. It was kinda unsettling.  They did not threated to take away my shopping privilages  but I got the impression it could lead to that and what was hysterical that att the same time they were scolding me they also admitted that my return pattern is less than most customers lol  since then I have seldom ordered

[Bhvbum]

Just looking at it as a business, there is a cost to shipping each way. You can say shipping is "free" but I guarantee that cost is somewhere,  because the shipper has to cover that cost. (freight, handling, packing, etc.)

It seems the I as a customer will end up picking up the tab in higher prices when other customers want to try stuff out and not pay for their own shipping back and forth. 

[Kachina624]

Today I ran across a Bob Mackie item I order in March 2014.  The price today of the exact same item, was $5.25 more than a year ago.  Not only are we being shafted on s&h but they've raised prices to boot.  If they aren't making a whale of a profit it's not for not trying.

[SurferWife]

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@kcladyz wrote:

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@Surfer Wife wrote:

WOW!  Did I learn a lesson today!  I rarely (maybe once a year or less) return QVC items for a "full" refund, so I didn't realize just how badly the customer gets taken advantage of with a return until today.  I recently ordered a beauty product that was $38.12, which I thought was a good value.  With shipping ($10.47 because I live in Hawaii) and taxes ($2.19), my order total came to $50.78.  When it arrived I used it for about 3 weeks and didn't like it, so as I have done in years past, I returned it using the standard $6.95 pre-printed label.  As in years past I assumed (there I go assuming), that I would get a refund of $43.83 ($50.78-$6.95).  Well, to my surpise I only received a refund of $33.36 ($4.76 less than the original cost of the item). When I called to question it I was informed I had to pay the original shipping of $10.47, plus the return shipping of $6.95.  Lovely...I paid $17.42 to try a product for 3 weeks and return it.  From now on when I hear a host say a single word about QVCs wonderful return policy, "so if you're on the fence, just try it", I'll glady JUST SAY NO!  I don't want to rent a beauty product for 3 weeks, then get a 66% refund.  I can promise you, this won't happen a second time.

Pitiful...QVC...absolutely pitiful.

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I see things from both sides

How fair is it to use a product up for 3 weeks then return it when you know it can not be resold?  if you kept a product that long before returning you really need to pay for the portioun you used up.  If its makeup or a hair/bath product  it probably can not be resold if 3 weeks of product is used up. When you do that  the vendor and qvc looses money. They probably have to toss out the product  but then again if you rairely do a return  and if they do not explain this policy in advance i can understand exactly how you feel.  I only return beauty items if I only used it once or never used it ( just opened but not used)  and I got a letter from QVC telling me I return too often. It was kinda unsettling.  They did not threated to take away my shopping privilages  but I got the impression it could lead to that and what was hysterical that att the same time they were scolding me they also admitted that my return pattern is less than most customers lol  since then I have seldom ordered

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I should clarify....I didn't use it for three weeks. I had it for three week, but only used one of the 2 products 3 times before I decided to return it.  Nonetheless, as I state originally, I very rarely return anything to QVC.  I will start looking directly at the vendor sites or just go to the mall.  Aloha!