Beauty

[Lda]

Hi have been using Wen for several years. Am completely happy with the product. My concern is the product pump design. Consistently find that the pump will cease pumping the product with approximately 1/4 of the product remaining. This is very frustrating having so much product remaining. I will remove the pump and re insert with little result . I then am left siphoning the remaining into another partially full bottle or diluting the product so it can pump. This later solution defeats the purpose of delivering a precise number of pumps to each section of scalp. This pump delivery system is not consistent with the quality and price of the product. Requesting that the pump design be reconfigured to assure complete delivery of the product. It is frustrating to have so many bottles upside down to get product, I don't have to do that with my hand lotion! Wen will the pump be re digned

[jaxs mom]

That's just the way it is with pumps. They are incapable of getting all the product out of any bottle. Just put the original cap back on and turn the bottle upside down and squeeze out the rest of the CC.

[Kempokim]

On 2/3/2014 Lda said: Hi have been using Wen for several years. Am completely happy with the product. My concern is the product pump design. Consistently find that the pump will cease pumping the product with approximately 1/4 of the product remaining. This is very frustrating having so much product remaining. I will remove the pump and re insert with little result . I then am left siphoning the remaining into another partially full bottle or diluting the product so it can pump. This later solution defeats the purpose of delivering a precise number of pumps to each section of scalp. This pump delivery system is not consistent with the quality and price of the product. Requesting that the pump design be reconfigured to assure complete delivery of the product. It is frustrating to have so many bottles upside down to get product, I don't have to do that with my hand lotion! Wen will the pump be re digned

I put the original cap back on and store it upside-down in my shower then pour the amount needed into my hand.

[HonnyBrown]

It is frustrating. Based on the advice of other Wenners, I placed the original cap on the bottle and stored it upside down for a few days.

I had no problem emptying the old bottle into one that was recently opened.

[Happy Elizabeth]

I have used WEN for many years, and nothing else comes close to the results I get from WEN. However, the packaging/delivery system is a disgrace. Chaz Dean, not the end user, should figure out a way to dispense his product in an efficient way.

[Kempokim]

On 2/3/2014 Happy Elizabeth said:

I have used WEN for many years, and nothing else comes close to the results I get from WEN. However, the packaging/delivery system is a disgrace. Chaz Dean, not the end user, should figure out a way to dispense his product in an efficient way.

This happens with my eye cream too....I have found a way around that also. I think often things that are thick and emollient often have a hard time with pumps.

[HappyDaze]

I have this issue with almost every product I have that contains a pump, WEN and non-WEN. It just seems to be the nature of pumps.

[Rocket Science]

On 2/3/2014 jaxs mom said:

That's just the way it is with pumps. They are incapable of getting all the product out of any bottle. Just put the original cap back on and turn the bottle upside down and squeeze out the rest of the CC.

This ^^^. Or use a coupler to put in to another bottle with a pump.

A non-issue from a one-hit wonder

[glitzandglam]

On 2/3/2014 HappyDaze said:

I have this issue with almost every product I have that contains a pump, WEN and non-WEN. It just seems to be the nature of pumps.

Agree with this. It's just the nature of pump technology.

The worst is with pumps for liquid products--to get the last of the product out, you have to angle the bottle just so-so and apply an exact amount of pressure...

[ChynnaBlue]

I think that if you want to get the message to Chaz, you're doing it in the wrong place. Someone from WEN may read these forums occasionally, but you would be better off contacting WEN directly, not through QVC.

You can contact Chaz Dean with the number on the back of each bottle, via Facebook, or on Twitter. Those are the best avenues to contact Chaz, the maker of the product. This is mostly an end-user/customer forum and Chaz doesn't read these forums.

If you read the booklet that comes with every WEN shipment, it also says that you can add water to dilute the product when it gets low and refuses to pump. He recommends distilled or bottled water, but I have a water filter on my shower and just use that. He also recommends you use more pumps after that because of the dilution.

Keep in mind that the reason it doesn't pump at the end is because it's so thick that it doesn't quickly flow back into position and leaves a hole around the pump until it gets moved around some. That thickness would cause the same issue if it were in a traditional bottle and you would have to store it upside down or whack it against something to get the last bit of product out, as I did with most other conditioners I used before WEN. A tube also leaves quite a bit of of product inside at the end that you can't get out without cutting open the tube. At least inverting WEN allows you to get almost all of it out of the bottle, pump or no.