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New Contributor
Posts: 4
Registered: ‎06-15-2010

I would like to kow how many other people have gotten the 32 oz bottle and had the oump no work? I usually save the pump from a finished bottle in case I have a failure with the next one. When I was cleaning the other day I threw out all of my old spare pumps. Now I have a pump on my new bottle that does not work! Hard to use since the bottle is large. I sent a message to customer service but they did not respond. Any suggestions on what to do?

Respected Contributor
Posts: 3,371
Registered: ‎06-19-2010

My mother gave me a large bottle of Fig for Christmas. The pump didn't work either. I didn't like the Fig either so I gave it back to her, she loves it for her hair. I gave it back to her and she does save the pumps. She has come across this problem with the pumps before.

Valued Contributor
Posts: 744
Registered: ‎02-19-2014

Do you have two other CC that you like the mix, you can combine into one? I do this all the time when I get to the end of a bottle.

Super Contributor
Posts: 465
Registered: ‎04-19-2010

Sally's carries pumps.

Super Contributor
Posts: 636
Registered: ‎06-09-2012

When did you contact customer service? If it's today you probably won't hear back but I am sure you will tomorrow. When I had this issue with my gallon, I gave them my mailing info in my initial email and I had a new pump by the end of the week.