Mousse bottles leaking

Phoebesmommy · ‎01-30-2014

I bought 4 bottles of SAM mousse on Easy Does It Day. They came yesterday. I opened all four individual boxes (sent in one big box). Each bottle of mousse was leaking!!!! Today, I'm sending them back! ${#emotions_dlg.angry}$

Has this ever happened to any of you? I'm so mad!

woodyend · ‎02-19-2014

Bummer! Was it from where the plastic connects to the bottle or where the spring thingy connect to the spout?

Nicole WI · ‎09-01-2013

I actually had a bottle of Six Thirteen Mousse arrive and the bottle and packageing were all wet with product. I called QVC customer service and because I really was not able to tell where all the product had leaked from they asked me to just toss the bottle that was leaking and sent me a replacement. It only happened with that one bottle and I have had 2 bottles shipped to me since without any problems. Did you happen to call customer service and let them know about your bottles leaking? I wonder if it has something to do with a defect in the bottles you got all being from the same batch or something? What a bummer whatever the issue is...

woodyend · ‎02-19-2014

On 3/20/2014 Nicole WI said: I actually had a bottle of Six Thirteen Mousse arrive and the bottle and packageing were all wet with product. I called QVC customer service and because I really was not able to tell where all the product had leaked from they asked me to just toss the bottle that was leaking and sent me a replacement. It only happened with that one bottle and I have had 2 bottles shipped to me since without any problems. Did you happen to call customer service and let them know about your bottles leaking? I wonder if it has something to do with a defect in the bottles you got all being from the same batch or something? What a bummer whatever the issue is...

Along those lines I was wondering if it could have become frozen then defrosted and BAM.

Phoebesmommy · ‎01-30-2014

I don't know where the leak came from. They were each wrapped in bubble wrap. The wrap was soaked and sticky. I didn't want to make a big mess by checking any further. I was going to send them back without calling customer service first. But now I will. Thanks for the advice. I've rarely had WEN/QVC problems.

Nicole WI · ‎09-01-2013

On 3/20/2014 woodyend said:
On 3/20/2014 Nicole WI said: I actually had a bottle of Six Thirteen Mousse arrive and the bottle and packageing were all wet with product. I called QVC customer service and because I really was not able to tell where all the product had leaked from they asked me to just toss the bottle that was leaking and sent me a replacement. It only happened with that one bottle and I have had 2 bottles shipped to me since without any problems. Did you happen to call customer service and let them know about your bottles leaking? I wonder if it has something to do with a defect in the bottles you got all being from the same batch or something? What a bummer whatever the issue is...

Along those lines I was wondering if it could have become frozen then defrosted and BAM.

That is a great question woodyend! My bottle that leaked was delivered to me here in Wisconsin during late September 2013 and thankfully even our lows at night were still quite a bit above 32°F. In our area the lows were around 45°F during late September 2013. I do wonder if cold tempratures could cause the contents of the bottle to expand and contract?

Nicole WI · ‎09-01-2013

On 3/20/2014 Phoebesmommy said:
I don't know where the leak came from. They were each wrapped in bubble wrap. The wrap was soaked and sticky. I didn't want to make a big mess by checking any further. I was going to send them back without calling customer service first. But now I will. Thanks for the advice. I've rarely had WEN/QVC problems.

Yes, it might be a good idea to find out how they want them packaged if they want the bottles back. I am sure the US Postal Service would have a fit it the package began leaking through the boxes! The USPS can get a bit nutty about stuff like that. I am sure QVC will work something out for you.

Good luck, I love my mousse and sure would not want to be without it...

Kokathy · ‎06-09-2012

I had that issue with 613 mousse in the summer. I think it's because the bottles don't get screwed on tight enough.

untitled · ‎04-15-2012

I had that issue with another foam liquid product I ordered ( not Wen). I think it is just something that sometimes happens in the delivery process whether exposed to hot cold possibly shaken - a small amount of liquid appears in the plastic cap - it seems like it is a big leak but really not. Just the nature of the composition of a foam liquid product. Nothing wrong with the bottle or the product- indeed my product was just fine. And yes sometimes it doesn't happen at all. Oh and I should add that the bottle was also a bit sticky -but I just rinsed it off...