I just recently received mine from QVC, and all of the Lancer skincare I received was packaged perfectly. I used it the other day and nothing was opened prior to me using it. The only thing I am not super happy with is the smell of the nourish. Everything else I like, but the nourish smells horrible. I used it anyway because I've heard great things about the products from Candace Cameron Bure, so I want to give this skincare a fair shot, so hopefully after I've used it a while, I'll notice whether it's for me or not. But if I could change anything about this skincare, it'd be the smell of the nourish for sure!