Beauty

[doglover3]

HSN now puts that return money into your account to use on your next purchase as long as you use their HSN card, like the QVC card but only HSN does this, puts that $6.87 or whatever it is back into your account as spendable cash, very nice of them.

[CoG]

Gazelle, I hope you know the definition of integrity. I stopped watching QVC for a few years. When I started watching again a few months ago I found a lot of things had changed. Before, since the company bought out CVN , shipping was whatever it cost to ship the item, in the case of an eyeliner, you can put it in an ordinary envelope and USPS cost is the going rate. What is it now ? Maybe 60 cents? Returns were free. HSN and Amazon returns are still free, even refrigerators, furniture. In the process of deciding to return two eyeliners, sent in separate mailers, two shipping and handling charges already paid, I found a strange new addition to the return labels. The notation to USPS that the mailing fee had been paid ( in the right hand box for amount due) and to the left , in bold print, the charge, in this case almost seven dollars each, the notice that that amount would be deducted from the customer's refund. Use your elementary mathematics and you'll find that I paid about nine dollars to have two nearly weightless items of the same brand sent to me. They will not refund that amount. If I followed the customary procedure I would have filled out each form explaining why I was returning the item ( also different from the " no questions asked" return policy of the past )and designating my preference for handling the refunded amount. Excuse me , I thought ,they want me to let them keep my refund, send another of the thing i hate? Each form is supposed to go into the original mailer , the mailer sealed, label affixed and arrange for the packages to be picked up by USPS. By doing what has been a knee jerk response I agree to have ~ $14.00 deducted from my refund. I pay to have it shipped , I pay way more than the going rate to send them back , the company makes $21.00 minus a few pennies . Now if everybody who's been buying from CVN/QVC for fifteen , twenty years does what they've always done, a knee jerk reaction, stick the label on the package , form inside, and hang it out for the postman , how much money does that add up to , say in a year? Do the hosts not tell you often, " just get it home, if you don't love it, just send it back" . Did anyone ever say, "it'll only cost you $20 give or take? "-- ebay went after their sellers with a vengeance after they'd gotten enough complaints. Now they can only charge what it actually costs to mail the eyeliner. If two of the same item are purchased most sellers combine shipping. I buy from the sellers who ship free. The same with Amazon, I buy prime- free shipping and handling and return and a guarantee that you get what was advertised, in working condition. Do you get it now? How does making $21.00 off of a horrid glittery eyeliner that is supposed to be matte demonstrate integrity? What do I, the customer have from the sale? A loss of $21.00 give or take a few pennies. If I put both items in a bonafide USPS envelope, put both return slips in with the eyeliners, I only lose $ 9.00 give or take a few cents. Either way I lose.nthey profit. Integrity?

[Campion]

Rather than "integrity" I'd title your thread (with its very valid concern) "Prudence."

It's not prudent to pay that much for shipping on a return, so if you are worried about returns, buying locally would be "prudent." That's why I generally don't order single makeup items from Q, or just order items I know are ones I already like.

[vermint]

CoG, if you paid (just an example) $30 + $6.98 shipping that is a total of $36.98. They will deduct $6.98 for return shipping from THAT total, if you use their label. Therefore, you get $30 back, and you are out-of-pocket for $6.98.

If you ship it a cheaper way, and use their envelope--which I always save until I decide to keep the item--you will get back the $36.98, and only be out-of-pocket for whatever you paid to return.

Now, I agree that shipping charges are a bit high, but you only pay shipping ONE WAY.

If the item is defective, QVC will pay shipping both ways.

[Buck-i-Nana]

On 10/7/2014 CoG said: Read the return label. When you use that original mailer and the return label you've been provided you agree to have $6.98 from your refund . Read the label, think!

Still don't understand your gripe. Don't use the prepaid label! For heaven's sake, perhaps YOU should "think"!!

Why am I getting the impression there is an agenda here?

[Buck-i-Nana]

On 10/7/2014 CoG said: Gazelle, I hope you know the definition of integrity. I stopped watching QVC for a few years. When I started watching again a few months ago I found a lot of things had changed. Before, since the company bought out CVN , shipping was whatever it cost to ship the item, in the case of an eyeliner, you can put it in an ordinary envelope and USPS cost is the going rate. What is it now ? Maybe 60 cents? Returns were free. HSN and Amazon returns are still free, even refrigerators, furniture. In the process of deciding to return two eyeliners, sent in separate mailers, two shipping and handling charges already paid, I found a strange new addition to the return labels. The notation to USPS that the mailing fee had been paid ( in the right hand box for amount due) and to the left , in bold print, the charge, in this case almost seven dollars each, the notice that that amount would be deducted from the customer's refund. Use your elementary mathematics and you'll find that I paid about nine dollars to have two nearly weightless items of the same brand sent to me. They will not refund that amount. If I followed the customary procedure I would have filled out each form explaining why I was returning the item ( also different from the " no questions asked" return policy of the past )and designating my preference for handling the refunded amount. Excuse me , I thought ,they want me to let them keep my refund, send another of the thing i hate? Each form is supposed to go into the original mailer , the mailer sealed, label affixed and arrange for the packages to be picked up by USPS. By doing what has been a knee jerk response I agree to have ~ $14.00 deducted from my refund. I pay to have it shipped , I pay way more than the going rate to send them back , the company makes $21.00 minus a few pennies . Now if everybody who's been buying from CVN/QVC for fifteen , twenty years does what they've always done, a knee jerk reaction, stick the label on the package , form inside, and hang it out for the postman , how much money does that add up to , say in a year? Do the hosts not tell you often, " just get it home, if you don't love it, just send it back" . Did anyone ever say, "it'll only cost you $20 give or take? "-- ebay went after their sellers with a vengeance after they'd gotten enough complaints. Now they can only charge what it actually costs to mail the eyeliner. If two of the same item are purchased most sellers combine shipping. I buy from the sellers who ship free. The same with Amazon, I buy prime- free shipping and handling and return and a guarantee that you get what was advertised, in working condition. Do you get it now? How does making $21.00 off of a horrid glittery eyeliner that is supposed to be matte demonstrate integrity? What do I, the customer have from the sale? A loss of $21.00 give or take a few pennies. If I put both items in a bonafide USPS envelope, put both return slips in with the eyeliners, I only lose $ 9.00 give or take a few cents. Either way I lose.nthey profit. Integrity?

HSN returns are NOT free.

SOLUTION - DON'T BUY tiny items like mascara from QVC unless you absolutely cannot find it elsewhere!

[Buck-i-Nana]

On 10/7/2014 doglover3 said:

HSN now puts that return money into your account to use on your next purchase as long as you use their HSN card, like the QVC card but only HSN does this, puts that $6.87 or whatever it is back into your account as spendable cash, very nice of them.

That is a new feature of the card, and one I'm loving. As you pointed out though, it is ONLY if you use your HSN VIP card.

[Q4u]

As an eBay seller for many many years, shipping costs have always been an extremely potent problem, so I'm on the side of Q in that they simply can't absorb the cost of shipping for every return, even at a considerable discount (that they must receive) from USPS and FedEx.

As a very small seller, I handle returns one item at a time. I generally do not accept returns, but of course will do so if there's a problem. Postage and shipping supplies really add to the cost of the item.

You'll see "Free Shipping" on a lot of sales (eBay, Amazon, etc. etc) and the shipping costs have to be applied somewhere. You either offer the lowest price you can on an item and then ask for shipping costs (I absorb HALF the costs), or you up the price of the item to include shipping costs in the total overall costs (which mean you really aren't getting free shipping).

I agree with the poster that said no one is twisting your arm to buy something no matter how strong the sale presentation. If you are buying "just to try something out" and find it isn't right, yes, you can return it on the Q, just be prepared to "pay" for the right of return.

Otherwise, be very selective in your purchases....

[ical]

Well, it's not like they never say what shipping and handling will cost, it's not a conspiracy that the charges they say they will charge actually appear as some lie-to-you in shipping to you or shipping back to them. Integrity requires truth, and there is truth in what they say they will charge for shipping and handling. If you have to pay for shipping and handling to send something back, after trying it, and it was makeup, for example, then consider yourself lucky you get anything back. Some places would say, "You open it, you own it!".

Edited to fix messed up sentence.

[gazelle77]

Buckinana, it is shown what the shipping is... they are up front on any charges for returning an item with their label. The consumer needs to be up on what is being charged and decide if it is ok with them. What is the problem? You spent all that time to explain why you are upset with shipping costs....use that time to shop else where. Why would you put up with all of that? Again, no one is forcing you to buy from them.... you are in charge. Move on.