UPS

Group 5 minus 1 · ‎03-11-2010

We ordered something from the Q. UPS tells us the delivery date and it is not acceptable to us (we will be in and out all day. We called UPS and tried to get the delivery date changed (we have to sign for it). When we called UPS we were told if we wanted to change the date we would have to pay $11.00.!! Has this ever happedned to any of you and what did you do? Becuz' we have to sign for it there is no other way. The apppts we have on that day are critical. What should we do?

Oh, the rhythm of my heart is beating like a drum
with the words "I love you rolling off my tongue.

Tori3569 · ‎06-27-2010

You can't just tell them to deliver on a different day. Of course they'll charge you to change the delivery--they have to find that individual package and reroute just that one.

It's been like this forever. So either pay to change the day or pick it up from their depot which I have done on the past. You may also be able to change the signature requirement so they just leave it unless it's wine or alcohol, then you can't.

Etoile308 · ‎01-04-2014

If I think that I'd be receiving something at a time when I'm not at home, and no family or neighbor would be available to assist, then I don't order anything.

I wait and place the order at another time. I know when it comes to something like a TSV that I miss out on the price, but usually the increase isn't that significant.

Kachina624 · ‎03-10-2010

If you have to sign for it, they can't deliver it and will have to come back, so what's the problem? Your situation ought to correct itself.

New Mexico☀️Land Of Enchantment

jackthebear · ‎03-11-2010

arrange pick up somewhere

deliver to trusty neighbor

Group 5 minus 1 · ‎03-11-2010

We must sign for it (alcohol). If we change the delivery date we will have to pay $11.00.

Oh, the rhythm of my heart is beating like a drum
with the words "I love you rolling off my tongue.

kaydee50 · ‎02-07-2011

@Group 5 minus 1 Years ago if we weren't home to accept delivery, UPS would leave a slip saying they would try again. No additional charge. I wouldn't change the date myself but like a poster said, I expect they will just redeliver at another time unless this process has changed????

We rescue cats · ‎01-25-2023

If a signature is required and you are not home they should re-attempt to deliver 2 more times, they will leave you a notice of the attempt and it will include a contact that you can call. Our company orders and ships thank you gifts, bottles of Silver Oak cabernet wine, a dozen+ bottles a week shipped via FedEx-we run into this often. Not UPS but should be similar regulations. FYI, we are not charged for a date change or redelivery.

The littlest feet leave the biggest foot prints on our hearts . . .
Lynn

cjm61 · ‎09-07-2014

@Group 5 minus 1 Yes, you have to pay if UPS has to reroute the package. Unfortunately, although frustrating, it really isn't UPS's fault that you will not be home at the time of delivery.

An option I use is the My Choice Premium. It does cost $19.99 per year but you can easily change the delivery date, which I have to do quite often. It's unlimited.

Sooner · ‎03-10-2010

@Group 5 minus 1 wrote:
We ordered something from the Q. UPS tells us the delivery date and it is not acceptable to us (we will be in and out all day. We called UPS and tried to get the delivery date changed (we have to sign for it). When we called UPS we were told if we wanted to change the date we would have to pay $11.00.!! Has this ever happedned to any of you and what did you do? Becuz' we have to sign for it there is no other way. The apppts we have on that day are critical. What should we do?

1. Change the date and pay $11

2. Make arrangements for the original date

3. Order it from Amazon?