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07-17-2020 08:42 AM - edited 07-17-2020 08:42 AM
I just finished my live chat with James. He indicated that YES there are tech problems here ie, we cannot access our accounts.
The techs here know there is a problem with this. I'm just weighing in so that these boards do not get flooded with questions and concerns here. James said this will take a couple of hours, they are working on this quickly.
Thank you James on live chat for giving me the heads up! You rock!
Thanks QVC for working on this problem for millions of us here!
07-17-2020 08:58 AM
@PINKdogWOOD Can you tell us what browser you're using? We're trying to get to the bottom of this. Cindy
07-17-2020 09:08 AM
@Cindy-QVC Hi Cindy, thanks for reaching out to me.
I bounce between chrome & internet explorer. I went in this morning via IE. I didn't try chorme to see if the problem existed there as well or not. However, please know that the problem seems to have been fixed at least for me as I can now access my full account.
I know many sites these days are 'phasing out' using IE so then I will use chrome which certainly does work. Some sites talk about changing to firefox too. I actually like using both systems.
Again, seems like your techs cleared up this problem so right now I'm good. Thanks again for touching base. Have a great day. Be safe, stay well.
07-17-2020 09:38 AM
07-17-2020 03:32 PM
@PINKdogWOOD Surprised this is not under Customer Care.
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