Among Friends

[Shanus]

@wagirl   I never pay extra $ for an early delivery from anywhere. There are so many delays in shipping, weather, etc. You can't count on that.

[wagirl]

@Shanus --where I live--near Seattle--there are 12 major distributions hubs and 40 Amz buildings thru out the state--most of which are in the same county I live in so I get stuff super quick and almost always am offered to upgrade to an early time delivery--I usually choose the 4 am- 8 am time. I do and have ordered things that come from other hubs in the US. Weather here is pretty benign ---delivery is more affected by other places in the US with the bad weather. Have had a few weird late deliveries but not many. 

[stevieb]

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@millieshops wrote:

@stevieb   I can't think of a single way some of customers' expectations can be met.  How would you solve the problem?

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Of course all expectations will never be met. My solution would be to stop promising what can't be delivered or at least to make the refund without being asked to do so when someone has paid for a service they didn't get. That said, I've found most entities, Target and Amazon included, are often willing to work with customers to 'make it right'. Personally, I also keep two things in mind: First, I almost never pay for delivery, much less for expedited delivery, as I'm rarely in a big hurry so, within reason, I try to be patient, though it does rankle a bit when delivery dates change multiple times. Second, I try to keep in mind that regardless of the weather in my area, deliveries are often dependent on weather in other areas, and again, I try to be patient.

[Icegoddess]

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@stevieb wrote:

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@millieshops wrote:

@stevieb   I can't think of a single way some of customers' expectations can be met.  How would you solve the problem?

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Of course all expectations will never be met. My solution would be to stop promising what can't be delivered or at least to make the refund without being asked to do so when someone has paid for a service they didn't get. That said, I've found most entities, Target and Amazon included, are often willing to work with customers to 'make it right'. Personally, I also keep two things in mind: First, I almost never pay for delivery, much less for expedited delivery, as I'm rarely in a big hurry so, within reason, I try to be patient, though it does rankle a bit when delivery dates change multiple times. Second, I try to keep in mind that regardless of the weather in my area, deliveries are often dependent on weather in other areas, and again, I try to be patient.

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@stevieb If they're delivering via USPS, as Amazon often does, that can also be a problem, at least around here.  We have a shortage of postal workers and they often do double duty; first they deliver the larger packages that won't fit in the mailboxes, then they do the regular mail delivery.  

I keep getting "suggestions" from my Medicare Part D provider that I should use their Mail Order pharmacy.  No way would I trust the USPS here with my medications.  I had mail delivers years ago thru my company's insurance and I had a problem and it was terrible trying to get my meds.  They lost it, but they wouldn't allow the local pharmacy to fill it because they had just filled it.  I ended up having to pay full price for my meds.  And that was with a much better mail system than we have now. 

[Teddixat]

@wagirl    Yes I have had tbat experience with Amazon,  

[tansy]

Amazon is well aware of weather conditions and the issues with the delivery workforce. They should stop making the overly optimistic delivery times. 

[stevieb]

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@Icegoddess wrote:

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@stevieb wrote:

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@millieshops wrote:

@stevieb   I can't think of a single way some of customers' expectations can be met.  How would you solve the problem?

---

Of course all expectations will never be met. My solution would be to stop promising what can't be delivered or at least to make the refund without being asked to do so when someone has paid for a service they didn't get. That said, I've found most entities, Target and Amazon included, are often willing to work with customers to 'make it right'. Personally, I also keep two things in mind: First, I almost never pay for delivery, much less for expedited delivery, as I'm rarely in a big hurry so, within reason, I try to be patient, though it does rankle a bit when delivery dates change multiple times. Second, I try to keep in mind that regardless of the weather in my area, deliveries are often dependent on weather in other areas, and again, I try to be patient.

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@stevieb If they're delivering via USPS, as Amazon often does, that can also be a problem, at least around here.  We have a shortage of postal workers and they often do double duty; first they deliver the larger packages that won't fit in the mailboxes, then they do the regular mail delivery.  

I keep getting "suggestions" from my Medicare Part D provider that I should use their Mail Order pharmacy.  No way would I trust the USPS here with my medications.  I had mail delivers years ago thru my company's insurance and I had a problem and it was terrible trying to get my meds.  They lost it, but they wouldn't allow the local pharmacy to fill it because they had just filled it.  I ended up having to pay full price for my meds.  And that was with a much better mail system than we have now. 

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@Icegoddess  I have the option of meds via mail too, but have only used it sparingly and even then only from the store, not directly from the mail order pharmacy. There is one prescription that can only come mail order, but luckily they ship via Fedex or UPS and not via USPS. For years, my condo was lucky to have a dedicated and caring 'mail man' but since he retired, things aren't the same and the letter carrier of the day varies greatly in commitment. Packages are no longer delivered to our doors but are left in the lobby, so anything remotely sensitive I try to make alternative arrangements. Some Amazon delivery folks too, (when not using USPS) have gotten rather lazy about delivering to doors and simply dump everything in the lobby. Between Amazon and USPS, some days it looks like a warehouse. No matter how many times you call them nor how often they try to tell us how 'customer-centric' they are, many of their drivers routinely fail to deliver a good service.

[chrystaltree]

Might have been delayed by one day due to the huge blizzard at hit the east Coast. Enjoy your $10.

[Icegoddess]

@stevieb Those FedEx guys, and I'm sure UPS guys, are under a lot of pressure to perform.  My husband is friends with a man who owned some FedEx routes.  It's all about efficiency and the push to deliver more and more packages in less time.  In that sense, they are not at all customer-centric.  And it seems the bosses really don't care if the packages make it to the correct address.  Just get it delivered.  And they hate Chewy.  

[stevieb]

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@Icegoddess wrote:

@stevieb Those FedEx guys, and I'm sure UPS guys, are under a lot of pressure to perform.  My husband is friends with a man who owned some FedEx routes.  It's all about efficiency and the push to deliver more and more packages in less time.  In that sense, they are not at all customer-centric.  And it seems the bosses really don't care if the packages make it to the correct address.  Just get it delivered.  And they hate Chewy.  

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Knocking on wood, Fedex seems to have stepped it up in my area while UPS has lost a step or two. I can see them not liking Chewy. Those cans are heavy and so is kibble and kitty litter... !