Q Talk

[Tupe]

My items usually take the same trip from San Luis Obispo

[NYCLatinaMe]

QVC whole free exchanges idea is a scam IMO, because most times, the item you would want to exchange (usually a size issue), would not be available at the time the return is processed.  They should just offer free returns.  Then the customer can order any replacement item, if desired, when available -- not the unpredictable time the return is received by them.

[A1brat]

Just an update. Q recieved my return, and instead of exchanging it, they refunded it. I checked the whole time, my exchange was available. I even put i notepad piece of paper clipped to the spot that was defective.

The upside is I called Customer Service and spoke with a nice lady Katrina, who helped me out.She reordered my topper at the Big Deal price. Thanks so much Katrina.