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01-17-2015 09:00 PM
01-17-2015 10:30 PM
You can send it in, EG should be dent resistant. They are very good, turn around is a few weeks but in my opinion worth it.
01-17-2015 10:42 PM
They do what they say. Lifetime warranty. If your bracelet is no longer in production, they send something very similar. Go for it.
01-17-2015 10:50 PM
01-17-2015 10:57 PM
I have a piece also that is damaged, but I have heard horror stories about returning pieces for repair so I am afraid to do so.
I was advised to take pictures and get it appraised before sending so that if they send back "something similar" you can be sure you have received a like replacement.
01-17-2015 11:58 PM
01-18-2015 11:55 AM
On 1/17/2015 Beachkitty said: Thanks for the great info and for overlooking the title of 'Eternal' Gold vs. Eterna Gold! I can't even remember how long I've had the bracelet. It was when you could purchase on AD and you received a different bracelet every 3 mos. I wonder if I put a note in with the bracelet to ask them to CALL me if they can't repair it, or to send the bracelet back if it can't be repaired. Just thinking out loud...... Thanks again!This is a good plan, let us know how it goes.
01-18-2015 12:00 PM
I have two bangles that are damaged - one has ""slider"" that has come apart;and the other has pieces of gold flaking off. I am going to send them back even though I purchased them some time ago - I don' understand the ""abuse"" connotation; the guy banged the bangle on the table and told us that Mary Beth ran over one with her car with no damage to the bracelet. Sort of a promise that the bracelet was invincible which apparently mine are not.
01-18-2015 12:04 PM
01-18-2015 12:06 PM
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