Electronics

[disneynut57]

Long story short, I downloaded Windows 10 then decided to go back to Windows 8.  My screen is frozen.  HP wants a couple of legs to help.

Thanks.

[ChynnaBlue]

Long story too short.

What's on your frozen screen? Did you try to reboot?

Try calling Microsoft to see if they will help you for an arm instead of a couple of legs.

[cowboy sam]

I hope rebooting helps...

I didn't want to reserve a copy for that reason..in case i didn't like it or computer problems.

I hope you can get this resolved a.s.a.p.

[chickenbutt]

I could be wrong, but I don't think you can go back once you upgrade the operating system.

[ChynnaBlue]

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@chickenbutt wrote:

I could be wrong, but I don't think you can go back once you upgrade the operating system.

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Apparently Microsoft promised that you could. But I don't know if they explained HOW. 

[chickenbutt]

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ChynnaBlue wrote:

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chickenbutt wrote:

I could be wrong, but I don't think you can go back once you upgrade the operating system.

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Apparently Microsoft promised that you could. But I don't know if they explained HOW. 

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Yikes!  I hope they make good on that, then!   I'd be afraid that going back and forth could easily cause some less-than-fixable problems, though.

[glb613]

Use the recovery disks you made when the computer was new.  This will only be a good idea if you perform a backup the computer before you updated to Windows 10. 

[disneynut57]

My home screen is frozen.  Rebooting does not help.

Recovery disk?   Not sure if I have that.

On hold with Microsoft.  Almost 1 hour wait.

[momtochloe]

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@chickenbutt wrote:

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@ChynnaBlue wrote:

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@chickenbutt wrote:

I could be wrong, but I don't think you can go back once you upgrade the operating system.

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Apparently Microsoft promised that you could. But I don't know if they explained HOW. 

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Yikes!  I hope they make good on that, then!   I'd be afraid that going back and forth could easily cause some less-than-fixable problems, though.

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This link gives a pretty clear picture of what versions can and cannot go back once 10 is installed:

http://www.tomshardware.com/faq/id-2738057/uninstall-windows.html

[disneynut57]

I did that exactly