Customer Care

[Jamela]

If I put multiple clothing items from different orders in the same bag/box, will I be charger a single fee of $6.95 or $6.95 per order returned? Thanks

[PINKdogWOOD]

I have no problem doing this myself however it is my experience they charge $6.95 return for each item.

[Lipstickdiva]

My personal advice if you want to put all your clothing returns in 1 box is to pay for the return shipping up front yourself.  Do not use the prepaid return label. 

[CareBears]

One time I returned 3 sets of lights that did not live up to my expectations, I put all 3 in a package and was only given credit for 1 strand of lights, a quick call to CS solved the problem, but IF you do return multiple items, just monitior your refund amount!

[Nuttmeg]

You can use your own label, and pay for the S&H at the PO. 

[Gram W]

I always put multiples in a single box, use my own label and pay the postage myself.  This shipping method is always much cheaper.   I make sure that each returned item is in its own individual plastic bag with QVCs return information attached to each bag.   I keep my PO receipt stapled to my QVC receipt copies.   This makes it easy for me to track the exact amount to be refunded on each item.   I have been a Q customer for many years and to date this method has always worked for me.

[Daysdee]

Today for the first time I used one of their labels and put two jackets in the bag.  I think this is my last (except for maybe Linea) clothing order from QVC as the returns are just too costly.  They were 2 Isaac jackets and the sleeves were way too long.  If I am charged for both, returning them will be $16.90 because one had a $3.00 shipping fee.  I can buy locally and do an easy return.    I guess I'm pretty much parting ways with QVC after 24 years.

[Beth-QVC]

@Jamela

You may put similar items in one package and you will be charged for one return. Hope that helps! 

Beth QVC

[SarahW]

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@Jamela wrote:

If I put multiple clothing items from different orders in the same bag/box, will I be charger a single fee of $6.95 or $6.95 per order returned? Thanks

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I have done this several times without a problem.   I use a marker to write on the outside of the package "2 RETURNS ENCLOSED"  (or however many), and keep the orders in their separate wrapping with paperwork inside.   I have always been charged for one return label.  

[on the bay]

I also always marked how many items were being returned on the outside of the box so they didn't just scan the outside once but scan every return label inside.

I hope that makes sense. I think @SarahW said it better