Returned Item When It Was Free Shipping

Pecky · ‎03-10-2010

I had returned a pair of shoes that was purchased on free shipping day. I had it on easy pay. I wasn't refunded the full easy pay so I questioned it in an email. I was told I wasn't refunded the orginial $5.50 shipping. I didn't even pay the $5.50 shipping as it was free so why are they deducting for it? This makes no sense!

DJs mom · ‎06-06-2012

It was an error, just call CS they will refund the shipping.

Pecky · ‎03-10-2010

Did this via email chat. I haven't heard back yet.

rockygems123 · ‎06-04-2012

@Pecky wrote:
Did this via email chat. I haven't heard back yet.

@Pecky

Start a new chat or call customer service.

As stated it was an error and they can fix it.

geezerette · ‎03-16-2010

You do realize that unless the order was wrong or item defective, you still have to pay for the return shipping costs even with free shipping to you.

Pecky · ‎03-10-2010

@geezerette wrote:
You do realize that unless the order was wrong or item defective, you still have to pay for the return shipping costs even with free shipping to you.

I do realize that but, but this is for the original shipping that was free and I didn't pay for the shipping but they are deducting it from my refund. BTW I also used my own shipping label not to be charged for using their label.

geezerette · ‎03-16-2010

@Pecky wrote:
@geezerette wrote:
You do realize that unless the order was wrong or item defective, you still have to pay for the return shipping costs even with free shipping to you.
I do realize that but, but this is for the original shipping that was free and I didn't pay for the shipping but they are deducting it from my refund. BTW I also used my own shipping label not to be charged for using their label.

@Pecky

Make sure you don't get charged for that too. They're notorious for charging return shipping when you paid for it yourself.😠

rms1954 · ‎06-06-2019

Why not just call and talk to someone ... it's the quick way to get it resolved.

Pecky · ‎03-10-2010

All set, I did a chat and it was resolved.

Catch71 · ‎03-09-2010

@Pecky wrote:
@geezerette wrote:
You do realize that unless the order was wrong or item defective, you still have to pay for the return shipping costs even with free shipping to you.
I do realize that but, but this is for the original shipping that was free and I didn't pay for the shipping but they are deducting it from my refund. BTW I also used my own shipping label not to be charged for using their label.

Well, it's their mistake. Call customer service and explain.