WEN

[77yangya]

Hi @PENNE  that's a shame.  Yes, I agree.  Small items that can fit in the mail box, okay but a cardboard box should be UPS.  I saw that something else I ordered just shipped and I'll probably not get it.

An order I placed, it must've been Sunday morning, I tracked it and it was doing okay UNTIL it hit the post office now there's no activity, it's just sitting there.  If I don't get it, I'll have them credit my account and buy from Chaz's site only.  He sends it UPS always.

QVC used to have top customer service and I always would tell them so but now, they've dropped the ball.  I wonder how many customers they have to lose before they smarten up?

[77yangya]

@AussieLuvr  OH MY GOODNESS!  Yes!  I've purchased clothing and every time it's in a plastic bag that's all dirty and nasty and smelly!  I will not buy clothes here anymore for that one reason alone.  To get stung with yellow jackets! 

The things I got were all wrinkled, one item had a big pull in it, I had to return it to get another one.  I told them don't put it in a bag.  They still did.  From now on, no more clothes from them until they get their act together.  That was a shame what happened to you, it wasn't off topic though!

[2zbeach]

I am totally dissatisfied with this handoff to the post office.  In the past few months,I’ve had two things delivered to the wrong address,only to have to wait longer to see if they showed up before Q would replace.  Like others,my package was in my town,only to leave not only the town,but the state.  Then there’s the issue of those smelly,dirty plastic bags, Ok— off soapbox!

[AussieLuvr]

I told QVC that I had no idea whether the yellow jackets crawled in while the bag was sitting on my porch, or if they got in earlier in the shipping process. I guess it didn't really matter much when the yellow jackets crawled into the bag, because sting me they did.

For all I know they had only gotten in after UPS left it on my porch. That wouldn't surprise me, because I literally saw the UPS driver FLING the bag onto my porch from about 20 feet away, and when the bag hit the front door and landed right there in front of it he did a fist pump. So his throwing my bag from so far away may have caused the bag to split.

But the point is that my package got split open before I ever touched my delivery.

The story is actually worse, though, lol.

I was coming home the day I got stung and was behind the above mentioned UPS box truck and just as we both  reached my house (which is set way back off the road with a long driveway) I thought the driver was having a medical emergency - all of a sudden it veered off the road in front of me and went half way up my one acre front lawn! I pulled into my driveway and stopped, and was about to jump out of my car to go see what had happened to the driver. With that, a guy jumped out of the truck with my QVC bag in his hand, looked up and smiled and waved at me, threw the bag onto the front porch and walked back to his truck and peeled away, leaving tire tracks in our lawn. 

I was too far away to be heard in the few seconds I sat watching all this from my car in our driveway, so was sitting there waving my arms wildly at him to get his attention for driving up onto our lawn in that big truck. He thought I was waving, and waved back! I called UPS and complained - we live in a high-end neighborhood and pay a LOT to keep our lawn in meticulous shape. I told them that since most of the local delivery people know we have a big loop at the end of our driveway to make it easy for them to drive in, go around the loop and turn around, there was no excuse for a big truck to pull off of a residential road halfway up my front lawn.

I guess I am whining, here, but it was not a good day for QVC deliveries for multiple reasons, lol.

[77yangya]

@AussieLuvryou most certainly are NOT whining!  THAT, what the UPS driver did to your front lawn is unacceptable and inexcusable!!!  I would call UPS, tell them the date, time and what the deliverer looked like and tell them they are not gonna pay for the damages to your property.  THAT IS TERRIBLE!!!!

I know how you feel.  I give thousands to a landscaper, this property is too large for two people, I want to sell this place, my husband doesn't, ug, but I'm not in "high end", I would say decent.  My next door neighbor does not take care of their property very well and that's not good for us.  The town does not care about anything but votes.  We could complain but I don't want to do that.  He, at least, had a tree removed that was causing our property a hardship.  When the men came to do the job, they had to place heavy machinery on our property but they did it with the best expertise, no damage to us, only asset to us. 

I'd wager your wasp stings were because the bag opened when the guy flung it and they crawled in.  Yellow jackets are extremely aggressive and will attack at the slightest provocation.  I'm so glad you're okay.  I'm sorry to vent but we do pay for all these services and I feel we're getting stepped on!  I can't believe he actually just flung it without caring about damaging it.  He would not like it if someone did that to his stuff! 

You sound like you have a nice place!  I'm in the NY metro area and it's much too crowded, I'd like a more sparsley populated area.  I bet where you are the beaches are nice too!!!

[77yangya]

@AussieLuvr,  Woops, I goofed, I meant that UPS SHOULD pay the damages, I made a typo!  Sorry!

[AussieLuvr]

I was born in NYC and grew up in Central Jersey. We are now near Winston Salem, so closer to the mountains than the beaches, but they ARE stunning!

I hear you on having too big a property. We are 62 years old and I did NOT want a huge house on two acres but there is a HUGE, heated, air-conditioned and plumbed workshop that is 1,400 square feet in our backyard and when my husband saw that, the deal was done. I swear all the blood rushed to his head and he was like a zombie, walking mindlessly towards that workshop with a dazed look on his face when we first came to look at the house, lol. So we bought it, with promises from him to do all kinds of cool stuff for us when he retires. He IS handy and he DOES use it, so I can't be too hard on him.  I tell people we bought a workshop that came with a house, lol. Even now, when we both CAN do the lawn work and landscaping, neither of us WANTS to go out there and mow all that lawn twice a week, etc., in the hot growing season, lol.

The issue with the yellow jackets happened last August and trust me -- I called UPS and went "New Yawka" on them, lol. They even looked up our house from an aerial view and said they could see the tire tracks of the mower in our lawn and acknowledged that it was a well-kept lawn and neighborhood and that they would talk to the driver. Their excuse was that he made a lot of rural deliveries where there were no driveways big enough to pull into and no place to pull off along the roads, so pulling onto lawns was their only choice. I went cuh-razy on them and told them that is NOT the case in our neighborhood and for our home and that it should never, ever, ever be something their drivers think is "ok" to do.

To stay on topic, I'd almost RATHER get my deliveries in the mailbox than delivered to the door, given my experience with UPS. One other time we had to have a queen sized gel foam mattress replaced due to warranty issues and UPS left it in the middle of our driveway about 45 feet from the door to our home. Not only could we not drive around it, it wasn't under one of the covered areas on our patio to protect it from the rain. I have a disability and if not for my husband's strength and good health, we would have had to call someone to help get it into our house.

I do not have any great regard for UPS. Fed Ex is another story. They walk things up to the door and ring the doorbell to let us know something has been delivered.

So I'll take the UPS Smart Post handover to the USPS any day. But that's just my personal experience; I'm sure there are others who are happy with UPS.

[geezerette]

@AussieLuvr

Yes, you are right—different strokes for different folks.  I’m very happy (usually) with our UPS driver(s), but our FedEx people are the pits!  They are the ones that get off our driveway continuously and throw packages over our gate willy-nilly.  Our mail ladies are great, though, so two out of three ain’t bad!

[Venezia]

@carol in NC wrote:

I told QVC that I had no idea whether the yellow jackets crawled in while the bag was sitting on my porch, or if they got in earlier in the shipping process. I guess it didn't really matter much when the yellow jackets crawled into the bag, because sting me they did.

For all I know they had only gotten in after UPS left it on my porch. That wouldn't surprise me, because I literally saw the UPS driver FLING the bag onto my porch from about 20 feet away, and when the bag hit the front door and landed right there in front of it he did a fist pump. So his throwing my bag from so far away may have caused the bag to split.

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In your earlier post you said you picked the package up an hour or so later.  I guess, if I saw the guy throw the package onto my porch, I'd have gone straight out to collect it.  But that's just me; I wouldn't want it sitting outside for any length of time, if I were home to bring it in.

Those bags are pretty rugged, so it's more likely it was split open at some point in the shipping process.  Why the wasps would've crawled in there is anyone's guess!

[Venezia]

@x Hedge wrote:
So, @Venezia, when UPS sorted it they probably put it on the wrong pallet, one that was delivered to a P.O. in another state.
I wonder if the post office just has no protocol setup for moving a UPS hand-off package from one post office to the other in a situation like that. I wonder if they had to wait for UPS to pick it up from them, and re-deliver it to your correct post office.

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@x Hedge- No, it was handed to the right post office (the usual big sorting one) on its way.  It's just that that post office didn't do anything with it for six days until it finally sent it to my local one.  They must've been on a "go slow".