Dyson

Summer Tanager · ‎05-18-2010

Anyone know what the dyson tsv will be this Sunday?? Thanks

Summer Tanager · ‎05-18-2010

They must be keeping this a big secret

luvasale · ‎04-09-2010

Just received an email that it is the Dyson DC59 cordless for $449 on 6 easy pays

Monketoes · ‎03-10-2010

Bumping Up...

BellMom · ‎07-27-2014

Anyone getting the DC59 Motörhead?

bonnielu · ‎03-11-2010

Concern: I am sooo tempted. However my cordless outside edge trimmer is basically junk next to my neighbors gasoline version. This is also true of anything I ever bought for the yard that was battery operated. My husbands idea was to avoid too many gasoline engines to repair. We even had an electric tractor (I kid you not) and an electric lawnmower both powered by a battery that had to be recharged. Disaster.

So now comes this Dyson. And I am looking at it lovingly and hoping it would free me from a cord. However it might also free me of $500 and it might need a new battery replacement sooner rather than later. And how about suction. My gut feeling is IT WILL NOT WORK and end up being a costly mistake.

Does anyone have some advice?

midnightrose · ‎10-06-2013

I'd be concerned. Dyson has horrible customer service. They need to focus on improving the quality of their customer service instead of new technology. The item might be fine, but if you need a repair, replacement part or there is a recall - beware!

crazy4bears · ‎03-10-2010

My daughter had gotten a upright Dyson before I did and her 8 yr old son was helping her vacuum his room and accidently sucked up one of his shoes. She tired everything to do but couldn't get it to run. She emailed Dyson with all the info (it was still under warranty) and they sent her the whole bottom part of the vacuum. She is up and running again. I would call that excellent customer service!

I had a Kirby before I purchased my upright Dyson from the other channel when they had their TS since it had more attachments than any sold here. I am amazed with how much it picks up compared to the Kirby. Brother has one similar to this TSV but not with all the attachments. He really likes it and has had no problems.

midnightrose · ‎10-06-2013

Then it must just be me that gets horrible service from Dyson. I had one of the heater/fan recalls. On May 6th I registered it on-line as instructed. I live in a rural area with no UPS store, so the instructions stated to call in to customer service and they would send a box out and then schedule a pick up. I called in and was told the box would arrive in 7 to 10 days. Three weeks later - I called again asking if the box had been sent. The guy on the other end, said: no, you have to take it to the UPS store. I replied that there is not one here and he said - then I don't know what you do. After a long pause he transferred me. I was again told it would arrive in 7 to 10 days. On June 11th I called in and asked for a supervisor (they have a different name for them at Dyson). She told me that they ran out of boxes and it would be 3 to 5 weeks. I'm fine with that answer - just don't tell me 7 to 10 days. A few days (not weeks) the box arrived. I packaged my heater and called Dyson customer service for a pick up. Again I was transferred and the lady I got could not find me in the system. She said, I would have to register my heater. I replied that it was registered and I had a confirmation email. She then said "Oh, I thought you needed to register it". To which I said - why would I be calling for a pick up after you sent the box, if I had not registered it?" As I was reading the serial number to her, we were disconnected. I called back and finally got someone who found me right away "in the system" and the pick up was scheduled for the next day. I did receive a confirmation email in June that my heater had arrived. That was the last I heard form them until one showed up at my door on August 8th. I called customer service again because I had been sent a white model and my original one was blue. He had to transfer me to someone else - of course mine was not able to be repaired and was told that I had been upgraded to a new model. So I asked - don't the new models come in blue? Response: No. Then can I get a refund? She had to check and while I was waiting I pulled up the Dyson website and there was the exact model I had been sent and it was in blue! My refund will take 5 to 7 more weeks. I asked - will I get a confirmation from you that I will be getting a refund. Response: Oh no - we don't have any kind of form for that. I guess I will just trust this company who has taken care of me so well up to this point - because it obvious that their customer service representatives know what is going on! NOT! Three months is a long time to "deal" with an issue on a product and now I have to wait another month and a half for my money. Not what I call excellent customer service. I do own a Dyson vacuum but I will have second thoughts before purchasing another Dyson product.