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Honored Contributor
Posts: 17,967
Registered: ‎07-26-2014

🧐 If you subscribe to YouTube TV......😡

This morning(4/14) I received the following email from YouTube TV, in part.......

"On May 18, 2022, we’re updating our Paid Terms of Service (“Paid Terms”) to help clarify and make them easier to understand. The Paid Terms apply when you purchase content or services on YouTube (such as a movie or Super Stickers) or pay for a subscription (such as YouTube Premium) (“Paid Services”). You are receiving this message because you have recently purchased a Paid Service."

 

NO I DID NOT!!!!   I checked my account, it still shows Basic & my premium is still the same. 

I then checked my channel guide in settings to make sure no *paid*premium channels were added.  None were.

 

I contacted YouTube TV through their "chat" feature.  The chat CR checked my account & found nothing was amiss.  I sent her a copy of my email by copy/pasting into the chat feature.  She reviewed it along w/a supervisor/manager.  The email did come from YouTube TV but why it was sent to me, no one knew.

 

I get YT TV through Verizon FIOS & I pay my premium directly to them.  The manager contacted Verizon to make sure the email was not initiated through them.  Verizon did not initiate & had no clue either.  They also checked my account & confirmed that there has been no changes to my account.

 

I asked if it was ok to disregard/delete the email.  Manager told me to keep it for about a month, then delete.  Also, keep a copy of the chat convo...do not delete.  The chat feature has an option to "copy."  If I receive any further "Paid Services" emails to refer them to YT TV ASAP!

 

Just in case you subscribers receive any "Paid Services" emails & have not ordered any cc purchases from them and/or Google Play, check your account ASAP & notify YT TV immediately.  DO NOT click the email link in the email.  Go directly to YT TV website & use their contact info.

"Never argue with a fool. Onlookers may not be able to tell the difference."


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Honored Contributor
Posts: 18,476
Registered: ‎03-13-2010

Re: 🧐 If you subscribe to YouTube TV......😡

@Mz iMac    There are a LOT of inexperienced clerks working in accounting departments.    My HOA is one of them.    They continually put my payments in the debit column.   I keep calling them to tell them I do NOT owe THEM money and I have the bank clearing number to prove it....and they say *I* am the one who is confused.    It is.....frustrating......     di

♥Surface of the Sun♥
Respected Contributor
Posts: 2,675
Registered: ‎03-09-2010

Re: 🧐 If you subscribe to YouTube TV......😡

@Mz iMac It sounds like you have a subscription to YouTube TV.  If so, you have a paid service and you pay it every month.  The email was just giving an example of a premium service, which people may or may not have.  But if you pay for a YouTube service, that is why you got that notice.  I got the same notice yesterday.  They've just updated their terms, which most companies do yearly.  There is nothing nefarious going on.  Now...if you "don't" have a YouTube service, then I might be concerned.

Honored Contributor
Posts: 17,967
Registered: ‎07-26-2014

Re: 🧐 If you subscribe to YouTube TV......😡

@Ainhisg  ThankYou-smiley.gifI feel so much better.  You should be working for YT tv chat support.

"Never argue with a fool. Onlookers may not be able to tell the difference."


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