Suggestion Box

[mosky]

I have always has good responses from customer service, until today. Heres the story. I ordered a pair of flip flops by Clarks in size 8 in pink. I have 3 other pair of the same shoe in other colors. I guess you can see I love them! They showed up, as a backorder. Thats ok as I will not need them until summer. Today I checked,to see the status and the item showed cancelled. I called customer service. The first rep said they were no longer available,she could not wait to get me off the phone. I went on line, they still showed being available.EXCEPT no colors were available in size 8. I called back.I was told by the second rep that they did not make that shoe in a size 8. Now when I hung up the phone,I realized that,not only did they not know they just said what they wanted to complete the call.I called back. The third rep had a third story. He said that maybe there was an accident in the wharehouse and the merchandise was damaged. I called back and asked for a supervisor. She said they were not privy to that information. I have in about 20 years never asked for a supervisor,I just accept things. I am very frustated. Thanks for listening!