Suggestion Box

[Spurt]

On 2/27/2014 Daysdee said:

If they would have kept their higher standards and higher quality, they wouldn't get so many returns. I think a good part of their business is because of the liberal return policy. Also, I'm sure many people don't bother to return items so that is profit for QVC. Many say they didn't like a kitchen item or a cosmetic so they threw it in the trash. A lot of people say they didn't bother to do a return because it was only around $20-$25. I know posters here have said they have received warning letters that they are returning too much. However, hosts emphasize if you don't like an item you can return it "even if the jar is empty." Carolyn emphasized last night if you don't like a food item you can get a refund and you don't have to return the food. If these return policies weren't working for QVC, they would change the policy.

Hi Daysdee...quality is one of many reasons for returns for sure....And its hypocritical when one of the main selling points they use is 30 day return policy!

[millieshops]

I think there are lots of reasons besides quality control, too. More and more shoppers order two or three of something because they don't know what color they want. People order 3 expensive handbags just to look at the colors and then complain it takes too long to get their refunds posted. No sympathy here, especially since if they'd use a credit card as security experts advise, they'd almost never have to pay for a returning item anyway.

Size, I understand better because there are differences where measurements just don't help, but still most of the time once you know a line, the size is pretty close. There are whole lines I can't imagine fitting my body, but why anyone continues to order from any kind of item after they're been disappointed more than once, I just don't understand. Meanwhile, we're all paying so more and more shoppers can do just that whether we're buying shoes or sweaters or eye shadows.

[millieshops]

On 3/8/2014 SPURT said:

On 2/27/2014 mercyMe said:

QVC's rate-of-return is 30% on clothing. Surprisingly to me, this is low. It should be 75% because I have NEVER had clothes fit the same ~~ same size/same item # ~~ and using the designer's sizing chart is worthless, at least for me). If QVC would fix this (it's called "First-piece-inspect") to ensure all is correct with vital measurements, then returns would be minimal.

Hi mercyMe I totally agree their sizing chart is WORTHLESS because QVC's clothing sizing is so INCONSISTENT!!! It varies with different vendors and even with the SAME vendor. I came back and ordered the exact same top in the same size and I weigh the same, my body is the same and when I receive the clothing the sizing and even the fabric is DIFFERENT! I've had to size down, size up and I frankly buy far less clothing than I did in the past ....instead of using my gasoline to drive to the post office, I just drive to the mall where sizing is CONSISTENT and purchase the items and no high shipping either!!! Funny how I can buy Jones Of New York, Westbound, Karen Scott and I wear my regular size....I've heard QVC host talk about how picky that QVC is with the quality on various items....then why is the quality and sizing so inconsistent with clothing. QVC needs to pay attention to the reason why items are returned!

And if the host/vendor would concentrate on measurements and fabric and merchandise info instead of acting silly and are more concerned with sharing family stories and telling what their Facebook friends think...maybe just maybe they'd have more sales and less returns!

It's the whole garment industry. That's why I dread the death of brick and mortar for clothing especially.

[Luvtoshopathome]

We'll they wouldn't have so many returns if some vendors and hosts were completely honest and items weren't misrepresented. Maybe if the actual garment measurement size charts actually corresponded with the items when you receive them, there would be less clothing returns, maybe if they gave on-air measurements like they used to again maybe fewer returns. Maybe if they didn't send out returned items (which they state they never do) that are damaged and have used tissues in the pockets of jackets and used lipstick in handbags. Maybe the warehouse employees should pay more attention and do their jobs correctly, for example my sister just received a shirt with the invoice inside for someone who lives in Niagara Falls with all this persons personal info. My sister who lives in NJ, never received the blazer she ordered so who knows who received it and now has her personal info. Same thing happened to me last year. If they had higher quality and if they didn't buy out companies and change formulas, there would be a whole lot of happier shoppers and less returns.

[AngelLove2]

QVC changed when they trained their hosts to be circus performers and carnival barkers.

[lovesrecess]

the 30 day return policy is much too short; most places I shop allow more time to return; I think it indicates that Q knows what poor quality they now sell.