Suggestion Box

[sarahpanda]

I placed an order 4 days ago - for 4 Denim and Co. tops....and the order status still says IN PROCESS !  OMG   !   Why does it take so long to get the merchandise you sell on TV processed to mail out?   4 days and still in ''process?"  Unacceptable !

[apple1964]

Have you called CS ??? Depending on where you live four days in process mode is not too long.

[I am still oxox]

Huh In process means the items have Not shipped

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@apple1964 wrote:

Have you called CS ??? Depending on where you live four days in process mode is not too long.

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[GCR18]

QVC goes by the delivery date.  If the order still has plenty of time to get there, it will ship to meet that date.  

[I am still oxox]

I have received items way before the EDD in fact most of the time

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@GCR18 wrote:

QVC goes by the delivery date.  If the order still has plenty of time to get there, it will ship to meet that date.  

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[sarahpanda]

@I am still oxox

 Question then - if ''in process'' means they have shipped, as you stated - then why doesn't it state '''shipped'' as one of my other shirts does?  It appears that QVC has 2 different interpretations between 'in process' and 'shipped'....I could be wrong but if I am, it sure is confusing for QVC to post two different ways..

[I am still oxox]

Is this the first item you have ordered In process means just that it is being processed

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@jackkeepoo wrote:

@I am still oxox

 Question then - if ''in process'' means they have shipped, as you stated - then why doesn't it state '''shipped'' as one of my other shirts does?  It appears that QVC has 2 different interpretations between 'in process' and 'shipped'....I could be wrong but if I am, it sure is confusing for QVC to post two different ways..

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[sarahpanda]

@I am still oxox

  To clarify....I ordered 5 shirts on the same day.  The last shirt I ordered says it was ''shipped''.  The other 4 still say '' in process'' - which I assume means they are being prepared, boxed, coded, etc. for  ''shipping'.   Usually, when my purchases say they've been ''shipped'', I get an email , stating that they actually are in the transit process.  Hasn't happened with any of the 4 shirts in question.  

[sarahpanda]

@I am still oxox

Just to follow-up....I posted the same concern about the 4 delayed shirts on the Customer Care page and just received the nicest  reply from QVC customer service that the 4 shirts in question are being prepared to ship and that she (Kim) was going to keep checking on the status of them, etc...So actually, the 4 delayed shirts have not been shipped, just as I suspected.

[Kachina624]

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@jackkeepoo wrote:

@I am still oxox

  To clarify....I ordered 5 shirts on the same day.  The last shirt I ordered says it was ''shipped''.  The other 4 still say '' in process'' - which I assume means they are being prepared, boxed, coded, etc. for  ''shipping'.   Usually, when my purchases say they've been ''shipped'', I get an email , stating that they actually are in the transit process.  Hasn't happened with any of the 4 shirts in question.  

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@sarahpanda  You are correct... They have not shipped until it says shipped and you get an email to that effect. 

I ordered a pair of D&C pants 4 days ago that haven't shipped so it's not just your order,  they're just slow.