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06-24-2017 07:56 AM
I placed an order 4 days ago - for 4 Denim and Co. tops....and the order status still says IN PROCESS ! OMG ! Why does it take so long to get the merchandise you sell on TV processed to mail out? 4 days and still in ''process?" Unacceptable !
06-24-2017 08:14 AM
Have you called CS ??? Depending on where you live four days in process mode is not too long.
06-24-2017 08:28 AM - edited 06-24-2017 09:06 AM
Huh In process means the items have Not shipped
@apple1964 wrote:Have you called CS ??? Depending on where you live four days in process mode is not too long.
06-24-2017 08:35 AM - edited 06-24-2017 08:38 AM
QVC goes by the delivery date. If the order still has plenty of time to get there, it will ship to meet that date.
06-24-2017 08:44 AM
I have received items way before the EDD in fact most of the time
@GCR18 wrote:QVC goes by the delivery date. If the order still has plenty of time to get there, it will ship to meet that date.
06-24-2017 09:01 AM
Question then - if ''in process'' means they have shipped, as you stated - then why doesn't it state '''shipped'' as one of my other shirts does? It appears that QVC has 2 different interpretations between 'in process' and 'shipped'....I could be wrong but if I am, it sure is confusing for QVC to post two different ways..
06-24-2017 09:07 AM
Is this the first item you have ordered In process means just that it is being processed
@jackkeepoo wrote:Question then - if ''in process'' means they have shipped, as you stated - then why doesn't it state '''shipped'' as one of my other shirts does? It appears that QVC has 2 different interpretations between 'in process' and 'shipped'....I could be wrong but if I am, it sure is confusing for QVC to post two different ways..
06-24-2017 11:45 AM
To clarify....I ordered 5 shirts on the same day. The last shirt I ordered says it was ''shipped''. The other 4 still say '' in process'' - which I assume means they are being prepared, boxed, coded, etc. for ''shipping'. Usually, when my purchases say they've been ''shipped'', I get an email , stating that they actually are in the transit process. Hasn't happened with any of the 4 shirts in question.
06-24-2017 12:38 PM
Just to follow-up....I posted the same concern about the 4 delayed shirts on the Customer Care page and just received the nicest reply from QVC customer service that the 4 shirts in question are being prepared to ship and that she (Kim) was going to keep checking on the status of them, etc...So actually, the 4 delayed shirts have not been shipped, just as I suspected.
06-24-2017 08:45 PM
@jackkeepoo wrote:
To clarify....I ordered 5 shirts on the same day. The last shirt I ordered says it was ''shipped''. The other 4 still say '' in process'' - which I assume means they are being prepared, boxed, coded, etc. for ''shipping'. Usually, when my purchases say they've been ''shipped'', I get an email , stating that they actually are in the transit process. Hasn't happened with any of the 4 shirts in question.
@sarahpanda You are correct... They have not shipped until it says shipped and you get an email to that effect.
I ordered a pair of D&C pants 4 days ago that haven't shipped so it's not just your order, they're just slow.
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