Suggestion Box

[Kachina624]

When there is a TSV of a fairly complex item like today's Shark Vacuum, why is nobody from CS or a company rep available to answer basic questions?  What is the point of having a place to ask questions if nobody answers them?

Fellow posters can't answer questions on a new item nobody has yet received.  There are legitimate concerns on which the placing of an order is contigent.  It makes QVC look incompetent and unorganized to ignore customers' basic quesrions.  With TV shopping this the only source we have to help us make a buying decision.

*Thank you STEVE from CS for answering 1 out of 23 questions.*

[lianne]

What is complex about a vacuum?  I got the last version with more attachments and it works really well. This one is less expensive but I got the motorized small brush and the under appliance attachment with the last one. 

Shark customer service was excellent when I had a problem with the brush roll. They replaced it and paid for me to send the old one back. 

I caught one presentation today and thought the rep explained the setup, how to use it and did tons of demos. 

[Kachina624]

A vacuum is a complex machine that can have a number of functions.  There are now 24 legitimate questions that somebody needs to be answering.  If you're so smart, YOU go answer a few and do QVC's job for them.

[deedledeedeedle]

I agree, Kachina, that QVC should have someone available to answer current TSV questions. As a matter of fact I think there should be a department just for this purpose. Since hosts no longer present many (if any) details about products, just about themselves, this is a must.

dee