Is it arrogance or ignorance expressed by QVC community members who flippantly tell those viewers needing more information about a presented item to go to their computer or cellphone for more information. There is absolutely no awareness that 25 to 42 MILLION residences have no internet. Millions of others have spotty and unreliable connectivity because of issues with terrain intrusion, lack of infrastructure to lay fiber cable or lack of sufficient towers. Financial, urban and rural planning and technical publications vary somewhat on the exact amount of this underserved public. I lived in an affluent community for years with no capability of streaming and an upload speed of 2.5 mbps which is the equivalent of spending 10 minutes online hoping you might get a response to something that usually takes 10 seconds often with no result. Broadband service in this area was available only inside the official boundaries of a few small villages. Cell tower connectivity worked if a residence was within a two mile range of the tower. A mile outside of any one of the villages was the Wild West and internet service was a maybe depending on how many towers were in the area. I lived in an area where both towere were out of range distance-wise and encumbered with tall trees, some mildly hilly terrain and houses blocked by others located higher on hillsides. These issues diminished the possibility of internet connectivity to nearly zero. It was so bad we could not subscribe to video streaming on our satellite TV since the function of streaming did not exist in our location. At installation we learned this. We had built a custom home in the area having been told by municipal and area resources including the internet providers themselves and even the electrician that internet was coming soon to the area. Sixteen years later and it is still being discussed. Other reasons for no internet-were too few towers for a tourist area with 20,000 people in residence off season and 3 million visiting in season, and many wealthy homeowners not wanting ugly towers built into the countryside that would interfere with its scenic beauty. As of this winter fiber optic cable is being laid across the area in a strategic plan that will be accomplished over the next two years. Some of the area not heavily wooded is capable of installation of satellite service. Our home in the deep woods tried three times unsuccessfully to get a broadband transmitter installed in our 120 foot tall treetops by hiring both a crane and a professional tree climber, or installing our own private tower at a cost of over $12,000 that required universal acceptance by neighbors. Elon Musk has offered successful installations of WiFi in rural areas across the world. The waiting list for service has been over two years. The comments by QVC viewers to those in need of more detailed information by consulting their WiFi devices is an insult to those patiently waiting for this service to be offered in their location. Calling QVC Customer Care, as has often been suggested, becomes a farce if several questions about an item in a presentation arise. Flippant remarks to look up details online are irrelevant and hurtful to this group living without internet connectivity that those having it take for granted. The QVC hosts instead of reciting banal uses of locations and events for apparel items presented, could give full factual details of items of interest to potential purchasers, actual numerical inseams of pants at every presentation, actual length of garments in inches at every presentation, specific composition of fabrics with percentages for each at every presentation and showing items front and back and inside such as purses and even the bottom soles for every pair of shoes presented not just those with overly obvious winter treads. It would benefit many more viewers than QVC is addressing at present. Many of us may want more information to make an informed purchase. There is sufficent time to do so. QVC has the opportunity to level the playing field for all viewers with more descriptive presentations of an item including specific numerical size charts that correspond to the simplistic S. M, L broad categories for every single apparel item, too.. The presentations are obviously long enough to incorporate detailed descriptions, perhaps regain frustrated QVC viewers tired of the lack of details presented and serve a base of viewers like those without internet who have been overlooked. It is undoubtedly a lucrative, untapped audience.
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