Re: Shipping/Return Methods

movielover · ‎09-05-2016

Yikes! My message was a commentary on the continuing decline in customer service in the retail industry. FYI, I do have a printer.....just pointing out that some do not. QVC has a large following of older shoppers who may not have all of the technology that others consider essential.

sugar plum · ‎07-06-2016

Then please educate yourself by reading the slew of previous threads about this same complaint.

dave32 · ‎03-13-2023

What a great topic! QVC created a monster by mollycoddling it's customer base for decades by including a Return Slip in every package. By doing this, I would bet the return rates were very high and I would further bet it cost QVC a lot of money (which they then likely passed back on to the customer).

In the comments I did read some have figured out how to initiate a return from the QVC website (which is awesome) and I would agree that by doing this, it allows QVC to be more efficient because they can log what's coming back vs. a complete mystery with the paper return slips they used to include in packages.

While I understand it's tough for some customers because they don't have a printer or aren't technically savvy - that said, it's 2023, not 1970.

If you follow the quarterly earnings for QVC, you can read a bit out their Project Athens (https://www.qurateretailgroup.com/newsroom/happenings/an-update-on-project-athens/) - and if you can read between the lines, they need to cut costs and instill efficiency.

Including a Return Label in every package in 2023 is not efficient and only enables customers shop without intent and makes it too easy to return product which is a loss of $ for the company (I would bet more than 50% of what gets returned cannot get resold 'as new').

I applaud QVC for taking this step and joining the current century to remain competitive.

@movielover - I get your point and really just think it's a sign of the times.

Effie54 · ‎09-08-2010

@movielover wrote:
Yikes! My message was a commentary on the continuing decline in customer service in the retail industry. FYI, I do have a printer.....just pointing out that some do not. QVC has a large following of older shoppers who may not have all of the technology that others consider essential.

I'm sorry that you got flack for stating your opinion. That's not the way these boards should be. It should be a safe zone to make comments or suggestions without being fired upon. I get your point and I tend to agree with you.

Catch71 · ‎03-09-2010

I have received 10 or more packages in the past few weeks and every one had a packing slip and return label. I only used 1 label, the rest are in the trash.