Suggestion Box

[Tomboy]

Why are at least 3 shipping notifications sent for the same item?  # sent by email and at least 1 sent by text.  It's annoying.  One tracking notice is enough.  It's overkill.

[cjm61]

@Tomboy 

I don't mind the email/texts that state my item has shipped (1st) and another that it has arrived (3rd). I don't feel it is necessary for the 2nd one that states "it's almost there".

You can reply to the texts with STOP to receive no texts. In your account you can also ask them to not send emails. However, many texts and emails offer great information like 4-hour free shipping.

With that said, it is super easy to delete these texts and emails so this does not bother me in the least.  

[Still Raining]

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@Tomboy wrote:

Why are at least 3 shipping notifications sent for the same item?  # sent by email and at least 1 sent by text.  It's annoying.  One tracking notice is enough.  It's overkill.

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An email and at least one text.  How many texts?  Or is the third one a phone call?  

[Iwantcoffee]

On the QVC website, on place your order page, on the right side under place you order selection, uncheck the box to receive text updates. You will need to uncheck the box to receive text updates for every order you place.

[cjm61]

@Iwantcoffee 

For some reason I'm not always given the option. Perhaps others have the same issue. Below is an example, nowhere is there a box for receiving text messages. However, at times I am given the option.

[loriqvc]

@cjm61 - I have noticed that inconsistency as well. I am opted out of all text alerts, so I'm not prompted about texts, but in the past I have activated email alerts from time to time, and during checkout for some (but not all) orders, I'll sometimes have a checkbox to "opt back in" for email alerts.

General note #1 on this subject: If you have opted to receive text alerts, I don't think you can choose to not receive text alerts about order status because by default, the system does not allow anyone to opt out of order update communications.

General note #2 on this subject: I've noticed that I'm getting *slightly* fewer emails about my orders lately. I used to get 4-6 per order after the initial purchase confirmation, but now it seems that I typically only get three afterward—when the order ships, when it is "arriving soon" (seems to be tied to arrival of the item at my local hub, whether UPS or USPS), and when it is delivered. These seem to be reasonable compared to the prior onslaught of "on the way" messages that were sent.