Suggestion Box

[ScarletDove]

Once again the incompetent return department has issued a refund rather than the requested exchange.  This has happened more than I  choose to count!

I ordered the Vionic Jen, since the presentation did not discuss width and what to order based on other Vionics, I ordered Medium and it was too narrow. Returned for exchange for Wide and even though shoe color and width is in stock, it was refunded.

Contacted QVCSocialTeam re: this dilemna, they refunded the $6.95 charged against the refund, stated they could not reverse the refund; had to reorder the Vionic Jen.  This is time consuming, annoying, and it shows incompetence in the return department.  A poor business model, I am losing patience since everytime I return something for an exchange, I wonder if I will get it! And the time involved in return for exchange makes one wonder if the item will be available once received!  QVC needs to use the same return for exchange system as does HSN--it works well.  I should not have had to contact the SocialTeam and they should not have had to fix this problem! I asked the QVCSocialTeam to report the continuing and ongoing problem with exchanges handled as refunds, and I would like the Moderators on this forum to do the same to accommodate all the people here who have experienced the same kind of incompetence and inconvenience.

[loriqvc]

@ScarletDove - Sorry to hear about your troubles with the exchange process! I've only had one exchange request that was refunded instead of exchanged when a product was actually in stock, but ever since, I've made sure to not just check the "exchange" box but also use red ink and circle the whole thing to make it and associated notes stand out. It's possible that I've just been lucky overall, but I think this little practice makes it easier to notice that the slip is not a simple return (as I'm sure the Q receives far more requests for returns than exchanges). Good luck in the future!

[Kachina624]

@ScarletDove.  You're correct, the Q exchange system is awkward at best and non-functional at worst.  They are so slow processing returns, chances are the item in the color, size etc. requested will be gone by the time it's processed.  If i really, really want something, i just reorder it and return the one i don't want for a refund.  They need to come up with a better way of doing exchanges.  What theyve got is somewhat of a joke.

[MalteseMomma]

You don't know how lucky you are.......

If you still want the item ,reorder it,you have a better chance of getting what you want!!! 

Actually i do not think they ever read the return info...............just say'n

[ScarletDove]

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@MalteseMomma wrote:

You don't know how lucky you are.......

If you still want the item ,reorder it,you have a better chance of getting what you want!!!

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@MalteseMomma  This I have done when I know an item is very popular and more than likely size, color, etc. will be gone if I depend on an exchange...have ordered items and returned "wrong item" for refund, although this puts the $6.95 or higher return cost on us!

[RespectLife]

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@loriqvc wrote:

@ScarletDove - Sorry to hear about your troubles with the exchange process! I've only had one exchange request that was refunded instead of exchanged when a product was actually in stock, but ever since, I've made sure to not just check the "exchange" box but also use red ink and circle the whole thing to make it and associated notes stand out. It's possible that I've just been lucky overall, but I think this little practice makes it easier to notice that the slip is not a simple return (as I'm sure the Q receives far more requests for returns than exchanges). Good luck in the future!

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Goodness @loriqvc , I want to be you!!!

You have good luck w/ L&L replacements AND exchanges!

I have NEVER received one single exchange for size.  EVER.

I use a full sheet of paper and write very largely the different size or color I want....and staple it to the skinny return slip. 

There is NO way they could miss it.  I still never get it...even though it is in stock!!

Don't know what else I could do!

When my refund is shorted for the return label, I got credit.

I gave up trying to exchange.  A couple times, I called C/S and did the reorder over the phone.  They were kind enough to adjust the price.

[loriqvc]

@RespectLife - Well, I'd really prefer that my luck came in more beneficial or lucrative ways, but I guess I'll take what I can get... 

And I should note that about half of my exchange requests have ended up as refunds because what I wanted to substitute was out of stock; I've just had that one instance where the refund was applied instead of the exchange on an in-stock item.

[Catch71]

@ScarletDove 

I have requested an exchange 3 times.  They only got it right once!  They gave me a refund, minus the $6.95 and original shipping AND the item I wanted to exchange for was available!  Very annoying.  I dont think the people in the returns department read a thing!

[ScarletDove]

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@Catch71 wrote:

@ScarletDove 

I have requested an exchange 3 times.  They only got it right once!  They gave me a refund, minus the $6.95 and original shipping AND the item I wanted to exchange for was available!  Very annoying.  I dont think the people in the returns department read a thing!

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@Catch71  What you experienced, I experienced....reason why I wrote a long diatribe here and let the QVCSocialTeam know with very strong words that this kind of thing makes more work for them and it contributes to my losing faith in QVC as a reliable company!  It continues and does not get corrected! This was put in the "Suggestion Box" for a reason, so that the moderators would report this problem....but I doubt, once again, that anything will be done, and the same incompetence continues!  The result is that I am ordering less that might need sizing exchange, and/or just not watching due to changes and hosts!