Suggestion Box

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
Frequent Contributor
glamwitch
Posts: 124
Registered: ‎04-23-2011

Really mad - orders made thru QVC app not processed, and no cust service help

‎01-26-2014 07:41 PM

Has anyone else ordered items through the QVC iPad app, only to find out that the orders were not processed? I ordered two pieces of jewelry on California Gold Rush day, including a byzantine ring I badly wanted, but found out today that QVC somehow "lost" the orders.

I've successfully ordered other items via the app, so I'm not sure what happened. I contacted QVC customer support, who did nothing at all (their reaction was basically, "too bad for you"). I'm really upset, because I can't reorder the ring - it's a byzantine, which can't be resized, and the only size still in stock is size 10. And even if I could reorder, I'd have to pay more because the Gold Rush sale price is no longer in effect.

What bugs me most is customer service's unwillingness to help. I feel like they could have at least checked inventory to see if there were any smaller size rings available from orders that were cancelled.

Report Inappropriate Content
Message 1 of 2 (181 Views)
Labels:
Reply
0 Hearts
Esteemed Contributor
circles
Posts: 5,102
Registered: ‎03-10-2010

Re: Really mad - orders made thru QVC app not processed, and no cust service help

‎01-28-2014 12:05 PM

I am sorry that happened to you....how disappointing....

Report Inappropriate Content
Message 2 of 2 (181 Views)
Reply
0 Hearts