Early in the year I ordered a couple of items from QVC. I ordered them over the telephone and they were shipped to the correct address because I gave my new shipping address to customer service.
In June I ordered some potstickers and a new computer. I ordered these items online. The earlier items have been shipped to my current address so I didn't think anything of simply ordering them. They were shipped to an old address that was two years old in Kentucky when I now live in Arizona. The resident in the apartment where I used to live two years ago excepted the packages and signed for them. So, they never showed up in Arizona. Even though I have change my address with customer service on the phone. Even though I had received the package is already from QVC at my new address. I had to figure out what had happened to my packages and I wrote emails and called QVC. It took me several hours to get this resolved. But, I was assured that it was all taken care of and they were shipping me a new computer.
In the meantime, I saw a different computer that I wanted instead of the first one. So, I called on the phone and talk to customer service to let them know that I was going to order the new computer and send back the one when it arrived that I had originally ordered. So, when the UPS man showed up with the new Computer I handed him the package, unopened to return to QVC that contained the first ( or I guess the second ) computer. A couple of days later I got an email telling me that they had received the computer. So now I had one computer.
I set it up on easy pay. I had enough money in the bank to make payments for a couple of months and more money coming in so when I went into the hospital I didn't worry about not being able to make my payment. I came home from the hospital and had been very ill for quite some time so I didn't balance my checkbook. Then last month when I got paid I look at my bank account and I didn't have enough money to pay my rent! But, I was still very sick and I had to resolve the issue quickly so I went and took out a loan to pay my rent. The loan was very expensive at a high interest rate. I checked my bank statement to see what date was on the last payment on the computer to figure out when the next payment would be due. It showed that the payment would come out around the 23rd of the month.
So when my Social Security check came in on the third I paid my rent, balancedmy checkbook and started to pay my bills. Including $111 for the interest on the loan. Because I still didn't have enough money to pay off the loan. After I went to pay the interest on the loan I check my bank account again and another payment had come out against the computer from QVC. So, I had to go back to my QVC account and once again figure out for QVC what was happening to my account. It showed that even though I had returned the computer I was still being charged $96 plus per month for the computer that had been returned. They had taken three months of payments out of my bank account for a computer that they showed is returned.
Now I've been up all night trying to stay under control but I am very angry. I called QVC CUSTOMER SERVICE and now I've been told that it will take five business days to get the money back to me into my bank account. I don't have grocery money because QVC has my money. I can't pay my electric bill because QVC has my money. I have a loan out against my car because QVC has my money. The payment from QVC didn't directly bounce a check but because they have my money it bounced a different check. I called and talked to the person that answered the phone. I was not satisfied with the response that it's going to take five business days to get my money back so I asked to talk to a supervisor. They told me the same thing. I asked to talk to their supervisor and she refused to allow it.
QVC has taken on authorized payments for my bank account which is as far as I know illegal. If I am not allowed to talk to somebody in charge that can resolve this issue quickly and in my favor monetarily I will be contacting my attorney on Tuesday. It is a holiday weekend which means even if they process it on Monday my bank is closed so I am not going to get my money back and till a week from Monday? In the meantime I have no groceries and can't pay my electric bill. Someone is going to fix it immediately or I will be compensated financially for this chaos. It doesn't do any good to say I'm sorry for your inconvenience and then not resolve the issue that you caused. Someone better call me and resolve this issue immediately. Don't tell me I can't talk to the person in charge or my next step is to call my attorney. You have taken money out of my bank account without authorization!
Blogs & Forums
