QVC -- PLEASE adopt Wayfair's return policy!

Beauty Maven · ‎03-03-2015

I just ordered something from Wayfair and discovered their return policy is very fair and CUSTOMER ORIENTED as it relates to shipping charges.

I ordered two decorative swans (similar to Valerie's) costing $38 each. Shipping to my home is free. If I wish to return them I can:

A) pay the shipping charge up front or deduct from my refund

or

B) return for FREE and get a store credit instead of a refund

I LOVE having this choice. It would mean a lot to me to have this option at QVC where I am a long-time frequent customer. I am becoming less likely to order from QVC because of the double shipping charges on returns.

GiantsLover · ‎08-28-2018

I wholeheartedly agree!!!

I have ordered from Wayfair for many years and have always received exemplary customer service, great return and refund policy.

Also all of my vast Wayfair orders arrived in perfect condition with no damages to any items i ordered, and to this day many years later they still work exactly as advertized and promised!

I highly recommend them!

Beauty Maven · ‎03-03-2015

That's good to know @GiantsLover -- this is my first purchase from Wayfair so I'm hoping for the best.

I so wish the Q would get smarter about their return policy. Returns are part of the 'game' with online shopping. If you can't touch, feel, taste, smell the item in person the need for returning is always going to be there.

Every time I have to pay the 2-way shipping I feel like I'm being punished. If those dollars were going toward future puchases I would feel a lot better about it!

RespectLife · ‎02-27-2012

@Beauty Maven wrote:
That's good to know @GiantsLover -- this is my first purchase from Wayfair so I'm hoping for the best.

I so wish the Q would get smarter about their return policy. Returns are part of the 'game' with online shopping. If you can't touch, feel, taste, smell the item in person the need for returning is always going to be there.

Every time I have to pay the 2-way shipping I feel like I'm being punished. If those dollars were going toward future puchases I would feel a lot better about it!

I have never ordered from Wayfair..that is INDEED a very friendly return policy!

I, like the OP, would LOVE to see the FULL return go to an account credit.

Since the new return policy, where you may lose $9.95 MINIMUM just to try something, I have cut WAY back on orders.

If I knew my full return would be credited, I would go back to ordering MUCH more.

Beauty Maven · ‎03-03-2015

Of course I agree @RespectLife -- It seems offering a full credit toward future purchases keeps $$ in their pocket (because they don't have to issue a refund). They already have merchandise credit as an option on the return slip.

BTW -- what is "OP"?

mimomof4 · ‎03-08-2018

Technically you already have Option A with QVC. Any time you return an item you are not required to use the QVC postage label, when I have returned I compare what the cost would be if I paid USPS upfront myself. Since many QVC items do not have free shipping to your home that has to be taken out of the equation. I do wish that QVC offered more free shipping options. That is a big factor is where I make my purchases and which purchases I make.

Beauty Maven · ‎03-03-2015

@mimomof4- I realize you have the option to pay your own shipping instead of using their return label. I'm talking about a new option to waive all return shipping fees if you elect a merchandise credit instead of a refund.