Re: Problems with log in

Eva-QVC · ‎06-14-2015

Hello @jaxs mom, @bebe777, @apple1964, @January121, @Desi!

We are trying to get to the bottom of why you are having this experience and I have a couple questions.

Can you please tell me what the timeframe is between when you first sign in and when you are posting and finding out you are no longer logged on?

Were you still browsing in the community when this happens or were you away from it for an extended period of time?

Thank you for your input.

jaxs mom · ‎04-18-2012

I have no idea on the timing. I'm here off and on all the time. And it's happened many many times. The one common denomenator is that if I'm not logged in and I try to post it takes me to the log in screen but it doesn't actually log me in an take me back to the post, or the forums, in it just refreshes the log in screen over and over and over.

Don't Change Your Authenticity for Approval

January121 · ‎03-21-2010

@Eva-QVC wrote:
Hello @jaxs mom, @bebe777, @apple1964, @January121, @Desi!
We are trying to get to the bottom of why you are having this experience and I have a couple questions.

Can you please tell me what the timeframe is between when you first sign in and when you are posting and finding out you are no longer logged on?

Were you still browsing in the community when this happens or were you away from it for an extended period of time?

Thank you for your input.

Hi .... as far as the timeframe goes it seems if I sign in to the forums & reply to something then jump over to my order status to check my order I have to sign in again ... then if I try to place a new order I have to sign in again ... then go back to the forums & I have to sign in again!!!!!!! .. I am getting so tired of signing in!!!! .... QVC should have a sign in screen & a log out screen .... we should be able to stay active on all areas until we choose to sign off.

bebe777 · ‎12-10-2012

@Eva-QVC thank you for looking into this.

My issue is slightly different from everyone else.

It's combined with an issue I had this past saturday when the QVC system eventually shut down my account because the software thought I was a spammer. lol, clearly I'm not. *s* I was merely sending out Notifications to Wen members of a current OTO (on saturday at around 3:15pm ET).

When my account got shut down, I set up a secondary account in order to get help from the moderators and posted my problem in my Moderators - please help: I can't seem to post thread. @Beth-QVC and @Kim-QVC were great and reopened my account in about 10 minutes. -- They mentioned that IT would be tweeking the computer system to make sure that this didn't happen again.

After that I continued to have ongoing problems with having to log in. Sometimes it would be every 10-15 minutes. And a few times I had to sign in 3-5 times before I could actually sign in. I had this problem through last night.

As of today, everything is back to normal.

Thank you , in advance, for checking into our problem.

-- bebe

Chrystaltree2 · ‎12-08-2014

Yeah, I've been fighting that battle for weeks. I think I figured it out. Works for me anyway. I'm still signed on when I go into Qvc.com. So, I sign out. Then I sign back on to Qvc.com. Then I go down and click on "blogs and forums" and I sign out. Then I wait a minute and sign back on. And then.....I have access to the boards. In all these years, I never had to do that little tap dance. But I have to do it now.

MLP2 · ‎05-30-2010

just happened to me too. I hate that I wrote my heart out and it disappeared!

wildcat fan · ‎03-23-2010

@bebe777 Thank you for your that advice. I will try it.

@Eva-QVC How nice of you to try to get to the bottom of why a select few are having problems. How nice of you to seek input from a select few who posted in this thread.

apple1964 · ‎08-07-2013

@Eva-QVC wrote:
Hello @jaxs mom, @bebe777, @apple1964, @January121, @Desi!
We are trying to get to the bottom of why you are having this experience and I have a couple questions.

Can you please tell me what the time frame is between when you first sign in and when you are posting and finding out you are no longer logged on?

Were you still browsing in the community when this happens or were you away from it for an extended period of time?

Thank you for your input.

No, it is when I first log in ... it keeps redirecting me back to the sign in page. However I am noticing that when I am going online to shop and want to add something to my cart or want to check my order status it happens then too. The time frame might be a couple of seconds and then it fixes it self or sometimes it freezes for a second or lags for a second or two. It also takes a few mintues for a quote or a thread I have typed up to process also the pages jump for several seconds. There are a lot of gliches and bugs on this website. Thanks for your interest .. Hope you get these issues fixed.

apple1964 · ‎08-07-2013

Hello Eva ...There are so many problems with this website it is laughable. Pages jumping, The fonts changing from very small to very big. I tried to answer your quote this morning but, it would not load. I dont know the time frame but, I resign several times for going to order status, community boards , and to order something online. It also takes several mintues for a thread to load and I miss the ignore button, Thanks for your interest hope you get the bugs fixed! Have a nice day! Anyway, can we get the old format back? cause I do not care for the "breadcrumbs"