Suggestion Box

[skatting44]

  Check the mailing label . Mackenzie childs uses  thick bubble wrap around items or molded styrofoam  and the mailing label says MacKenzie Childs.

To me that tea kettle was damaged before it was packed . If you got it from QVC stock , it may have been a customer return

[christikate]

@skatting44 

There was NO styrofoam at all. Maybe they sent me an 'as is" item?

[skatting44]

@christikate 

   Was there a little plastic sheath over the tip of the spout ?

 I  years past , I had bought a new tea kettle fromSHOPHQ when they were  operational . The tea kettle was packed in molded foam. All theMacKenzie  Childs items came directly fromMacKenzie Childs factory  despite ordering fromSHOPHQQ.

I also bought a tea kettle a couple yrs later direct;y fromMacKenzie Child'ss  and it was packed in molded foam with plastic sheath over spout.

[christikate]

No there was no sheath over the spout and there was definately no foam.

[skatting44]

@christikate 

 You received a used item or one that had been on display that was likely damaged before it was shipped

[Estellee]

How disappointing, is QVC sending you a replacement @christikate 

[Group 5 minus 1]

wondering? If you can send a picture and show the damage why would one have to return?

[skatting44]

@Group 5 minus 1 

In the picture that was provided ,  you can see the black chip mark on the bottom .

[50Mickey]

What difference does it make where the damage occurred?  Have you contacted QVC customer service or the QVC social team and what did they tell you? I have rarely had to return anything to QVC because it was delivered damaged. But QVC will either refund your money or replace the damaged item.  But it does no good just to complain here.  

[SamBrown]

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@christikate wrote:

The very least they could do is stamp the box 'Fragile". This is a $169 item and it does not want to make me order anything else from Q in this line. I'll drive to Dillards later this week and see if they have it in stock. I don't care who is at fault, I now have to print my own return label and make a 30 minute drive to the post office.

- They sent a 2 qt teapot in a box twice the size of the item, with no styrofoam on top & bottom; nothing but bubble wrap.

- The box was not marked Fragile.

- There was no return label in the box.

- I ordered the item from QVC and it was shipped from QVC.

- I won't be providing evidence of anything except I received a product missing a chunk of enamel.

- I now have to print a return label and drive to the P.O. Those are the facts. I don't care who packaged the item but I sure hope they get it right before they have the upcoming TSV!

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Unfortunatley, that's the chance you take with delivery.