Suggestion Box

[wi-md]

Why have you stopped including packing slips and return labels - is it to prevent returns when someone can't print out a label themeslves? Not everyone has a printer.  These sticker-packing slips under the mailing labels are off center and half of the info is torn off - IF you can remove it at all. 

***QVC - IS SUPPOSED TO BE QUALITY-VALUE & CUSTOMER SERVICE. ***

None of which I am experiencing lately.  Surely QVC can afford to print & include the packing slip and return label in the package for our "CONVENIENCE."  If you are going to sell stuff that doesn't match the presentation or meet expectations - then please provide these pre-printed return labels and normal legible packing slips like you used to do.  That would be good CUSTOMER SERVICE if you can't provide the QUALITY.

[Tori3569]

Diirections for those without printers:

[KingstonMom]

@wi-md 

[Tinkrbl44]

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@wi-md wrote:

Why have you stopped including packing slips and return labels - is it to prevent returns when someone can't print out a label themeslves? Not everyone has a printer.  These sticker-packing slips under the mailing labels are off center and half of the info is torn off - IF you can remove it at all. 

***QVC - IS SUPPOSED TO BE QUALITY-VALUE & CUSTOMER SERVICE. ***

None of which I am experiencing lately.  Surely QVC can afford to print & include the packing slip and return label in the package for our "CONVENIENCE."  If you are going to sell stuff that doesn't match the presentation or meet expectations - then please provide these pre-printed return labels and normal legible packing slips like you used to do.  That would be good CUSTOMER SERVICE if you can't provide the QUALITY.

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@wi-md 

Welcome ....  

I'm guessing you might not realize you're about the 57th person this year to complain about this issue.  Since you obviously have use of a computer, just print a label and tape it to the packaging you're returning the item in.

As for an explanation for the change .... since QVC averages probably a 10% return rate (my speculation here) that means that 90% of all the return labels that go out with orders end up in the trash and all those trees that were killed to make labels died for no good reason.

A LOT of retailers have stopped sending out packing slips and return labels ... probably because many "green" people are complaining about all the trees being killed for no good reason.

Anyway, welcome ... get on the Green Bandwagon and I hope you enjoy the Forums!  

[jackthebear]

most companies do not give a label now, 

not  a big deal

[LTT1]

@wi-md 

I have another good reason for preferring a "code" instead of a "label".

I don't like paper strewn everywhere!

A code works for me!

[jackthebear]

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@LTT1 wrote:

@wi-md 

I have another good reason for preferring a "code" instead of a "label".

I don't like paper strewn everywhere!

A code works for me!

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I am guessing that those who don't have printers might not have a smartphone...

[LTT1]

@jackthebear 

Thanks...that makes sense.

[Tuppermore]

I teach a class with 15 women in it.  Two have no computer access so I need to call them if I cancel the class.  From this class, there are 7 who have internet access through their phones, but have NO PRINTER.  Several are very tech savvy and use smart phones for everything.  They don't own a computer or printer of any kind because they don't think they need one.

[jackthebear]

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@Tuppermore wrote:

I teach a class with 15 women in it.  Two have no computer access so I need to call them if I cancel the class.  From this class, there are 7 who have internet access through their phones, but have NO PRINTER.  Several are very tech savvy and use smart phones for everything.  They don't own a computer or printer of any kind because they don't think they need one.

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makes more work for you