Suggestion Box

[Glam1972]

Qvc should seriously consider free returns!!! I just returned a clothing item because size was to big and was charged $6.95. That did it for me, you've just lost a long time customer forever!!!!

[cjm61]

@Glam1972 While I am sorry something didn't work out for you, it puzzles me that you are a long time customer and just NOW realized they don't have free returns? I have been a customer since 1986 and they have never offered a free return.

They have implemented the "Free Exchange" which I have never attempted. This started a couple years ago. I believe it would not financially work for QVC. They are struggling. I don't see free returns happening any time soon.

On that note, I thoroughly read the "click here" measurements as well as read reviews and never have issues with sizing. Just a suggestion.

[queendiva]

Yes- $6.95 to try on a clothing item. No way, and I used to buy most of my clothes here.

No more. Deal Breaker.

In addition, QVC's clothing prices are way more than what they are worth to me.

[cjm61]

@queendiva Yes, I believe that is why they can't offer free shipping. Too many would purchase "just to try on". Now, if they changed their return policy I am sure it would require the item to be returned "new" and "unused". I prefer to be able to wash an apparel item to be sure it washes well. And especially shoes, I need to actually wear them to know if they would work.

So, I think QVC would have to change their policy for the condition of an item and for me, I like that I can use something for 30 days, currently over 3 months, to return. Other retailers might offer free returns but you cannot wear an item or use it. And very few retailers allow 4 months like QVC for the Christmas holiday. I buy gifts very early so this is beneficial to me. 

[manny2]

I don’t think she is questioning the charge for returns. She is just saying they should offer free returns, and she is right. They should.

This is all part of the reason they are in trouble. QVC makes a lot of money on shipping. 

As for size charts and measurements. They can give you a reference, but you can’t tell how the garment will fit and look until you try it on.

[manny2]

It is time for them to change that wear it for 30 days and return policy. That loss is being passed onto us. I’d rather be able to try it on and return new.

They also make money on the returns, so I’m not feeling any sympathy for QVC.

They are in trouble because they are using an old model that worked 35 years ago.  

[kaydee50]

@Glam1972   I would have sent it back as "defective" and shouldn't be charged a return fee.

[Kachina624]

@Glam1972.  You should have exchanged it for a different size.  Shipping for exchanges, both ways, is free.

[Kachina624]

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@kaydee50 wrote:

@Glam1972   I would have sent it back as "defective" and shouldn't be charged a return fee.

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@kaydee50.  Do you think such returns are not examined?

[DJs mom]

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@cjm61 wrote:

@Glam1972 While I am sorry something didn't work out for you, it puzzles me that you are a long time customer and just NOW realized they don't have free returns? I have been a customer since 1986 and they have never offered a free return.

They have implemented the "Free Exchange" which I have never attempted. This started a couple years ago. I believe it would not financially work for QVC. They are struggling. I don't see free returns happening any time soon.

On that note, I thoroughly read the "click here" measurements as well as read reviews and never have issues with sizing. Just a suggestion.

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@cjm61 QVC used to offer free returns.