Suggestion Box

[JustJazzmom]

When I write a paragraph and it goes to be auto saved, the cursor on the I Pad disappears and I have to refresh the page and 'load' the autosaved post for the cursor to reappear.

This wasn't happening last weekend. @Beth-QVC. Please forward this onto the correct department. Thank you.

[Beth-QVC]

@JustJazzmom

forwarded it to Keyai and Eva....

Beth QVC

[Eva-QVC]

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@JustJazzmom wrote:

When I write a paragraph and it goes to be auto saved, the cursor on the I Pad disappears and I have to refresh the page and 'load' the autosaved post for the cursor to reappear.

This wasn't happening last weekend. @Beth-QVC. Please forward this onto the correct department. Thank you.

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Hi @JustJazzmom @Beth-QVC - We are still looking into this. Can you clear your cookies and cache and let us know what browser you are using on your ipad? Thanks!

[JustJazzmom]

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@Eva-QVC wrote:

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@JustJazzmom wrote:

When I write a paragraph and it goes to be auto saved, the cursor on the I Pad disappears and I have to refresh the page and 'load' the autosaved post for the cursor to reappear.

This wasn't happening last weekend. @Beth-QVC. Please forward this onto the correct department. Thank you.

---

Hi @JustJazzmom @Beth-QVC - We are still looking into this. Can you clear your cookies and cache and let us know what browser you are using on your ipad? Thanks!

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Yes, I clear daily, I am using Safari. I noticed it on the weekend. Let me leave this post in place and see if it's still doing it. No, it's no longer doing the cursor disappearance. It autosaved without the disappearing cursor just now. 

[Eva-QVC]

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@JustJazzmom wrote:

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@Eva-QVC wrote:

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@JustJazzmom wrote:

When I write a paragraph and it goes to be auto saved, the cursor on the I Pad disappears and I have to refresh the page and 'load' the autosaved post for the cursor to reappear.

This wasn't happening last weekend. @Beth-QVC. Please forward this onto the correct department. Thank you.

---

Hi @JustJazzmom @Beth-QVC - We are still looking into this. Can you clear your cookies and cache and let us know what browser you are using on your ipad? Thanks!

---

Yes, I clear daily, I am using Safari. I noticed it on the weekend. Let me leave this post in place and see if it's still doing it. No, it's no longer doing the cursor disappearance. It autosaved without the disappearing cursor just now. 

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Glad to hear this @JustJazzmom - Please let us know if you run into anymore trouble. Thanks!

[JustJazzmom]

@Eva-QVC 

Hiya, that problem is recurring again on I Pad mini 4 with Safari as browser. When a message is autosaved, the cursor disappears and the page has to be refreshed and message 'reloaded' to see the cursor to continue typing.

Also the words 'success! your message has been posted' is not showing either and I was able to edit this without posting it first. 

I also have have the latest update of their OS too.