Suggestion Box

[Moonchilde]

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@febe1 wrote:

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@Moonchilde wrote:

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@febe1 wrote:

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@Moonchilde wrote:

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@febe1 wrote:

Well, I don't care about them, either, @Moonchilde. There are more than enough businesses who are very interested in my business. And, the Q does state that 90% of their business is "loyal" customers, it would seem you could be a tad off in your assessment. You don't keep "loyal" customers by ignoring them

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But not all customerss like or want or dislike the same thing. They coud be ignoring the wants/demands of 15% of their loyal custoers whie making 85% of them happy.

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Any business would be foolish to ignore l5% of their business!

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Have you written to corporate or called CS to tell them you think they're neglectful and foolish? Posted this to a QVC FB age? 

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Why would you even suggest that, if you believe this:

1) I don't think they're worried about the people who claim they are no longer buying. Plenty of people are buying, or they would be doing things differently.

2) I don't think they care about potential customers who can't look the details up on the website, but have no problem posting on the forums.

It is what it is. They don't mind losing "old" customers (in both senses) in making QVC more media-friendly, millenial-friendly and internet friendly.

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*I* believe it. You, apparently do not. So I wondered if you have the courage of your convictions. If *you* think they should be paying attention to your wants, and your dislikes, and should be afraid they are losing your business, have you informed them in a way they will actually see and be aware of? Because posting here is just...posting here. It's a cop-out. I don't think they give a fig, but you certainly seem to feel that they are running their business into the ground. Have you told them so that they will actually see your...concerns?

[febe1]

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@Moonchilde wrote:

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@febe1 wrote:

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@Moonchilde wrote:

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@febe1 wrote:

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@Moonchilde wrote:

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@febe1 wrote:

Well, I don't care about them, either, @Moonchilde. There are more than enough businesses who are very interested in my business. And, the Q does state that 90% of their business is "loyal" customers, it would seem you could be a tad off in your assessment. You don't keep "loyal" customers by ignoring them

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But not all customerss like or want or dislike the same thing. They coud be ignoring the wants/demands of 15% of their loyal custoers whie making 85% of them happy.

---

Any business would be foolish to ignore l5% of their business!

---

Have you written to corporate or called CS to tell them you think they're neglectful and foolish? Posted this to a QVC FB age? 

---

Why would you even suggest that, if you believe this:

1) I don't think they're worried about the people who claim they are no longer buying. Plenty of people are buying, or they would be doing things differently.

2) I don't think they care about potential customers who can't look the details up on the website, but have no problem posting on the forums.

It is what it is. They don't mind losing "old" customers (in both senses) in making QVC more media-friendly, millenial-friendly and internet friendly.

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*I* believe it. You, apparently do not. So I wondered if you have the courage of your convictions. If *you* think they should be paying attention to your wants, and your dislikes, and should be afraid they are losing your business, have you informed them in a way they will actually see and be aware of? Because posting here is just...posting here. It's a cop-out. I don't think they give a fig, but you certainly seem to feel that they are running their business into the ground. Have you told them so that they will actually see your...concerns?

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I believe they don't care, and if they don't care as I said, I don't care. I wouldn't waste a minute on a business who doesn't care about me. Have a god day. I'm finished with this circular disagreement, which you seem to enjoy.

[dakota2]

I so agree with this post. To much ignorance going on with the hosts, They think we love them so that all of us want to listen to their ramblings, but NOT SO.  Sell the product

[Moonchilde]

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@febe1 wrote:

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@Moonchilde wrote:

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@febe1 wrote:

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@Moonchilde wrote:

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@febe1 wrote:

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@Moonchilde wrote:

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@febe1 wrote:

Well, I don't care about them, either, @Moonchilde. There are more than enough businesses who are very interested in my business. And, the Q does state that 90% of their business is "loyal" customers, it would seem you could be a tad off in your assessment. You don't keep "loyal" customers by ignoring them

---

But not all customerss like or want or dislike the same thing. They coud be ignoring the wants/demands of 15% of their loyal custoers whie making 85% of them happy.

---

Any business would be foolish to ignore l5% of their business!

---

Have you written to corporate or called CS to tell them you think they're neglectful and foolish? Posted this to a QVC FB age? 

---

Why would you even suggest that, if you believe this:

1) I don't think they're worried about the people who claim they are no longer buying. Plenty of people are buying, or they would be doing things differently.

2) I don't think they care about potential customers who can't look the details up on the website, but have no problem posting on the forums.

It is what it is. They don't mind losing "old" customers (in both senses) in making QVC more media-friendly, millenial-friendly and internet friendly.

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*I* believe it. You, apparently do not. So I wondered if you have the courage of your convictions. If *you* think they should be paying attention to your wants, and your dislikes, and should be afraid they are losing your business, have you informed them in a way they will actually see and be aware of? Because posting here is just...posting here. It's a cop-out. I don't think they give a fig, but you certainly seem to feel that they are running their business into the ground. Have you told them so that they will actually see your...concerns?

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I believe they don't care, and if they don't care as I said, I don't care. I wouldn't waste a minute on a business who doesn't care about me. Have a god day. I'm finished with this circular disagreement, which you seem to enjoy.

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LOL *I* seem to enjoy. You were the one who kept replying and not saying anything at that.  Whatevs.

[jboozer]

Totally agree!!  Can you imagine trying to buy an article of clothing from a store, and in trying to get information from the sales person about that item, all they wanted to do was tell you all their personal business?  I would be exiting that store as quickly as possible, without buying a thing.  That's what some of these hosts do for me.  One in particular, that sells with Isacc, causes me to turn off the channel as soon as I hear/see her, regardless of what she's selling.  She is more distracting than helpful in her sales style.

[febe1]

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@jboozer wrote:

Totally agree!!  Can you imagine trying to buy an article of clothing from a store, and in trying to get information from the sales person about that item, all they wanted to do was tell you all their personal business?  I would be exiting that store as quickly as possible, without buying a thing.  That's what some of these hosts do for me.  One in particular, that sells with Isacc, causes me to turn off the channel as soon as I hear/see her, regardless of what she's selling.  She is more distracting than helpful in her sales style.

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You're so right. It's not too much to ask a salesperson to do their job. At the very least, give us the facts on the product before you tell us your life's story. 8)

[Niqui]

So boring hearing about their kids, their sisters, their husbands, their wives... and this is NOT about selling, because the hosts on other home shopping shows do NOT follow suit... they talk about the product, period.  Some of the hosts think they are actually the owner of QVC, one in particular who went STRAIGHT to daytime, no late night shows for her EVER, had her own "show" with her name in it like IMMEDIATELY, where other hosts have to wait YEARS before they ever see the light of day... what's up with that?  Here's a hint... looks so goth its just Halloween everytime she's on...

[Spurt]

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@Moonchilde wrote:

People are always comparing the Big 3 shopping channels. QVC is the only one of the three that promotes their hosts like a combination of celebrities and your BFF. The other channels do not promote or accentuate their hosts in any way, and also don't have unnecessarily tricked out sets, etc. The other two present the product, which should speak for itself with the host providing more information.

Yet according to the revenue figures QVC, who gives us "host-lebrities", your BFF, and fairy wonderland sets, and mediocre merchandise with deals no more special than the other two channels, blows them out of the water earnings-wise.

I prefer the host just saying here's what it is and here's what it does, without the PT Barnum atmosphere - but if ol' PT's methods are what is making the difference, it must mean some people out there are pulled in to watch and buy BECAUSE of the "entertainment." Go figure.

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@Moonchilde  I don't think QVC beating the other Shopping Channels has anything to do with host-lebrities...(for me it's a TURN OFF and I agree with you on the PT Barnum scenario).....it's more like the other Shopping Channels have even worse merchandise and deals than QVC...Shop NBC/now Evine was on the verge of bankruptcy so they are struggling to dig themselves out of a hole....my DS calls Evine THE WATCH CHANNEL because everytime she flips by they are showing a watch....And HSN's earnings have been going down (pretty bad for last quarter) because theire lineup of merchandise seems to be even more limited than QVC (all electronics and beauty) and HSN's jewelry seems more like junque jewelry you'd see at the Dollar Store---it makes QVC's jewelry look like the crown jewels in comparison)... Also HSN has hitched their wagon to several movies and the merchandise/sales connection were a big FLOP!!!  So QVC being the best of what seems to becoming an obsolete form of shopping is no prize....there are plenty of reasons the others are #2 and #3.....

[Spurt]

If you read interviews with the CEO his direction is for QVC to not only be a shopping channel but an entertainment channel .......and they promote social media and the "hosts are your friends" ---hosts are constantly telling viewers to like them on Facebook, follow them on Instagram and Pinterest ad nauseum because QVC thinks this will bring in sales if we hook up with them on social media.....And then they promote the younger hosts which they think will bring in the "busy mom" demographic......yet they really don't sell stuff that would appeal to the younger demographic..... 

Now we all know QVC HAS cornered the market on the long time LOYAL customers that have bought into the hosts are my BFFs.....But QVC has lost many of us that do not care for frantic and unwatchable hosts (some look they are came right from the beach), who give little product info, but tons of personal stories, add in a limited product mix, decline in quality and uncompetitive prices and shipping, ("try me fees" plus return postage charge).......we are watching and buying LESS!

[Spurt]

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@MarthaStewardess wrote:

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@Q4u wrote:

If I'm interested in something being presented, I ALWAYS go on line to double check the specifications that were/weren't given on air.  But my biggest disappoint has been the garment sizing.  Often it is flat out wrong!  I know my garment chest size, if the garment falls on that number I know for certain the item will fit....  I've received items that I looked up it said that number and when I tried it on it was either too big or too small.  With that kind of uncertainty, I've pretty much stopped buying clothing......

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While going on line may be an option, it shouldn't be needed if you are watching a live presentation on tv.  It should be part of the host's job to give all the info the viewer needs in order to make a good purchase.  The viewer shouldn't have to get on the laptop to find out much needed info.  Not everyone even has internet or internet access when they are watching.  If  I have to do all the legwork to find out basic info, I might as well just go to the mall. 

Maybe the hosts should stop acting like silly, giggly school girls, talking about  their personal business, or telling the viewer that they can wear a sweatshirt to go pumpkin picking and then there wouldn't be this constant complaint about them.

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@MarthaStewardess  I totally agree...The "C" in QVC is supposed to be about CONVENIENCE....so why should I have to have several devices to gather product information to place an order....and even then the online information is insufficient and/or sometimes has been inaccurate especilally on garment sizes........Maybe if we heard more about the merchandise and less about family outings or the Facebook Question Of The Show they might make more sales and have less returns!