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Esteemed Contributor
Posts: 7,171
Registered: ‎01-14-2017

@Kachina624 wrote:

@NYCLatinaMe.  QVC doesn't even accept food returns.  If a customer is dissatisfied for any reason, they just issue a refund.  Read my post above.

 

It has apparently been unreasonably warm in Phoenix.  Most companies shipping probably assume it has cooled off there.

 

People would be miffed if vendors refused to ship to the Phoenix area.


 

@Kachina624  My statement about returns wasn't about food specifically, it was generally about qvc expecting customers to return defective or poorly packaged products.  QVC knows most customers keep products that don't work out instead of returning.  And they actually make money off their high shipping costs as they report to their investors in their financials.  

 

The only food I have ordered from QVC was nutrisystem and it was shelf-stable, or most recently, packaged with dry ice.  So they were well packaged.  It can be done.

Respected Contributor
Posts: 3,358
Registered: ‎06-06-2012

@LindaSal wrote:

@Venezia I simply stated she should be more "mindful" as she did order them in June living in Phoenix.   IMO you have to take some responsibility when you are the one who lives there and is well aware of the summer temperatures.   If it ships from the vendor which many do, I guess maybe they should include dry ice but the customer also has to be willing to pay for that.  I'm sure Phoenix has some lovely little chocolate shops that you can buy from locally and avoid the whole problem.  


@LindaSal she ordered in June, but they do not ship chocolates in June. It was an advanced order for shipping in November or December.