Suggestion Box

[AddictedtoQ]

Read the article written by the Philadelphia Business Journal about the financial woes at Q.  One suggestion to help viewers and sales would be to totally revamp the return process.  It takes forever to get a refund.  

Q really needs to adopt the return model used by Amazon, not to mention the free shipping with Amazon Prime.  Refunds are amazing too:  Request the refund online, choose whether you want a refund to your credit card or an Amazon credit.  (I always choose the Amazon credit for simplicity and speed.)  Print out your mailing label, and take the return item to a UPS store where they scan it.  In most cases, before I even arrive back home (20 minutes away) I get the text saying my purchase price has been refunded and I have my Amazon credit.  I've usually spent that refund within a day or two.  I really encourage Q to step up and adapt this model.  A business needs to be competitive.  Your customers would love it.  

[Kachina624]

@AddictedtoQ.  This ma6 come as a shock but QVC has a similar process.  Have you read the return instructions lately?  They've changed and now include using a QR code that's scanned by the USPS/UPS.  I wouldn't say it's as fast as Amazon but it's much improved.  Update yourself.

[KittySoftPaws]

I disagree, on revamping it to the likes of Amazon. Too much risk for abuse by the buyer. As a business, it's a risk to refund someone before the product is returned and verfied. Amazon is way bigger and can afford some losses.

Aside from that, one thing I wish they would do is what HSN, their sister co. does, and that is the item can be exchanged right from their site. You select the exchange, they send it out, and then give you a certain amount of time to return the other item before you would get billed for it. So it's reserved right away versus returning it for an exchange like the Q does.

By the time Q gets the return/exchange, the item color or size you need will be gone. Or worse, they don't read the return slip that says "exchange" and simply refund you. They do this a lot. All that being said, returns cost a company a lot of money. And Q is no different than most companies in that it can take 7-10 business days to process a refund. Comparing them to Amazon is not fair or realistic. 

[Bhvbum]

Amazon doesn't have the same business model that QVC has. When you buy a shirt from Amazon, have you seen it modeled on TV in a showroom, with the designer/vendor talking about all its features, as a model wears it?
Is it offered in petite and tall? How about extra small all the way to 3X?  do they put together an outfit of complementing pieces?  BTW, nothing is free, you want free shipping then you're going to have to pay for it somewhere else.

[pdlinda]

@KittySoftPaws   You must have misunderstood the Amazon return procedure.  You go on the app and indicate the item you want to return.  They send you a QR code on the app.  Then, you don't have to wrap the item or prepare any other paperwork.  I take my return items to my local Whole Foods Mkt (where I normally shop). I RETURN THE ITEM and the clerk scans the QR code on my phone.  By the time I return home, the credit is issued.

[KittySoftPaws]

@pdlinda  I know this is an option with Amazon returns, I have done it before. My point is, there are many who do not return items this way, and Amazon has had issues with boxes being returned empty or otherwise damaged and unsellable. So it's a situation that is ripe for fraud, and I imagine costs them plenty. My point was the Q is nowhere in comparison to Amazon in size or profit. IMO. Q is a small company compared to them, and would go bankrupt if they took on that kind of liability. Again, IMO