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Occasional Contributor
AnnieDWi
Posts: 9
Registered: ‎02-08-2011

Facebook, insensitivity with a caller ...enough already

‎07-03-2011 12:58 PM

This actually includes several suggestions prompted by one interaction between Nancy Hornback and a caller:

1. Enough with telling customers to "facebook" her with their comments - is she trying to build up a list of customers who "like" her? The way she pushes people to "facebook" her (which is NOT a word!) makes me wonder if there's some connection there...

2. This particular customer Nancy asked to post on FB had just mentioned that she was visually impaired and relied heavily on the descriptions of jewelry in deciding what to purchase. Now, I know that visually impaired individuals can and do work with computers and are able to utilize the internet. HOWEVER, Nancy's push to have this person post on FB for some reason after just after the mention of the caller's impairment simply underscores how incredibly insensitive this host is.

Please QVC Human Resources, do something with Nancy Hornback before she shoots her mouth off, really offends someone, and slaps the company with a lawsuit!

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