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QVC Customer Care
Posts: 2,774
Registered: ‎06-14-2015

@SusieQ_2

If you request an exchange and by the time we receive the return the size/color is sold out, you will not be charged for the return ($6.95) However you should have been refunded the $3.00 for the original S&H as well. I will refund the $3.00 to you now as member credits.

Beth QVC

Esteemed Contributor
Posts: 6,068
Registered: ‎03-27-2012

@Beth-QVC, thank you. I didn't write my comment to get the refund. As I mentioned it didn't bother me at all. My real concern was more with wanting to understand the exchange policy more completely and your comment helped with that. Yay!

 

Even so, it is really nice of you credit my account. You helped in two ways today, so again, thank you so much. It's nice knowing someone is reading and addressing our concerns. Happy holidays to you!