I absolutely agree with you! I recently purchased two items and you're correct one item cost me $ 9.39 to return then don't forget QVC's now policy is to also deduct the original shipping cost to you, so in reality you've spent close to $13.00 FOR NOTHING!
I too after these purchases (which I really did previously) will STOP shopping at QVC! And I've been a customer since 1996.
No doubt the management at QVC has to rethink some of their shipping decisions among other things. Also because I haven't even watched the Q in awhile I did notice their clothing pricing is through the wall, talk about HIGH prices. New vendors higher prices, sorry to say with shipping cost you've really lost me as a customer.