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Contributor
Nickname new
Posts: 39
Registered: ‎05-24-2010

Dear any QVC Customer Service Supervisor:

‎06-01-2011 06:49 PM

Please reallocate the money you invest in staff and/or technology whose job it is to email your customers generic "form" letters to customer service issues. It does nothing but annoy us further as we await a response from a "human" for days and days for any indication that you really care about your customers. (I've been waiting for 7 days). Your money would be better spent on a "live" educated staff member to actually solve the problems causing our dissatisfaction.

I am not usually a complainer or "returner" and am a very good customer. In my opinion, I have done QVC a favor by keeping and purchasing a $50 item that they sent me in error. I don't want any kudos or monetary benefits, but an acknowledgment of appreciation would have been nice. Next time, I will return your mistaken shipment, not reorder the correct item, and let you lose a sale and pay for all the shipping costs incurred.

P.S. I HAVE had very pleasurable and satisfactory customer service in the past.

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