Suggestion Box

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
Trusted Contributor
Epicurean
Posts: 1,599
Registered: ‎03-09-2010

Customer service

‎07-04-2019 04:59 PM

I had to call customer service the other day. PLEASE,PLEASE get rid of that awful music(?) they play while one hold. I finally hung up it was so terrible.

Report Inappropriate Content
Message 1 of 6 (1,065 Views)
Reply
Honored Contributor
Goldengate8361
Posts: 8,693
Registered: ‎01-27-2014

Re: Customer service

‎07-04-2019 05:35 PM

I totally agree! Why can't we have silence? Talbots' hold music is absolutely torture!!!! It's the worst. I have to take Advil if I'm put on hold on the Talbots line.

Report Inappropriate Content
Message 2 of 6 (988 Views)
Reply
Respected Contributor
brandiwine
Posts: 4,776
Registered: ‎03-11-2010

Re: Customer service

‎07-04-2019 05:38 PM

It is horrible.  Silence is golden

Report Inappropriate Content
Message 3 of 6 (978 Views)
Reply
Honored Contributor
Love my grandkids
Posts: 15,219
Registered: ‎11-24-2013

Re: Customer service

‎07-04-2019 06:17 PM

IMO whoever you call has music on hold so the caller knows they are on hold and haven't been disconnected. That's my take on it.

Report Inappropriate Content
Message 4 of 6 (893 Views)
Reply
Honored Contributor
ValuSkr
Posts: 15,015
Registered: ‎03-15-2014

Re: Customer service

‎07-04-2019 08:14 PM

Ideally, your time on hold should be short enough that the music doesn't get to you.  I think that should be your complaint/request:  make on-hold times shorter.

Report Inappropriate Content
Message 5 of 6 (774 Views)
Reply
Honored Contributor
Marp
Posts: 8,609
Registered: ‎03-09-2010

Re: Customer service

‎07-05-2019 09:38 AM

@Epicurean wrote:

I had to call customer service the other day. PLEASE,PLEASE get rid of that awful music(?) they play while one hold. I finally hung up it was so terrible.

 

Maybe that is the goal.

What is good for the goose today will also be good for the gander tomorrow.
Report Inappropriate Content
Message 6 of 6 (653 Views)
Reply