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Regular Contributor
mysterylady
Posts: 174
Registered: ‎03-16-2010

Customer Service Reps Speaking Distinctly

‎08-27-2011 07:49 PM

When I contacted customer service earlier today, I had no idea what she was saying and had to have her repeat herself several times. From the moment she identified herself (as ???? - didn't understand her name) the content was like one long, run-on sentence. And to make matters worse, she was annoyed with me for not understanding what she was saying.

Anyone one who is hired to speak on the phone should be trained to speak slowly and distinctly and respectfully to the customers.

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