@Icegoddess - Have you tried asking customer service or the mods if they have contact information for Cook's Essentials? Being able to speak to someone directly connected to the product line might get you an answer if not the replacement.
Just as an example, a few years ago, one of the pots in the CE set I bought for my mom developed some serious issues with the nonstick finish; the set had a limited lifetime warranty, so I called QVC customer service and they were able to connect me to a rep for Cook's Essentials, which led to a replacement of the pot. Good luck!